Front Desk Associate
1 month ago
The Opportunity
At Holiday Inn Express North Bay - InnVest Hotels, we're passionate about delivering exceptional guest experiences. As a Guest Services Agent, you'll be at the forefront of this mission, ensuring every guest feels welcome and supported throughout their stay.
The Role
This is a key role within our hotel, responsible for registering guests, assigning rooms, and providing exceptional customer service. You'll work closely with our housekeeping and maintenance teams to ensure seamless room status updates and maintain a tidy work environment. Your expertise in computerized systems will be essential in processing guest check-outs and managing room rates.
Key Responsibilities
- Create a warm and welcoming atmosphere for our guests
- Register guests, assign rooms, and accommodate special requests
- Process guest check-outs, manage room status updates, and coordinate with housekeeping and maintenance
- Use suggestive selling techniques to promote hotel services and rooms
- Work closely with hotel departments to improve service delivery and efficiency
- Report any unusual occurrences or requests to the manager or supervisor
- Ensure a high level of professionalism and image
What We're Looking For
We're seeking a dedicated and organized individual with excellent written and verbal communication skills, proficiency in computerized systems, and a genuine desire to exceed guest expectations. A high school diploma or equivalent is required, and prior customer service experience is a plus. If you're passionate about delivering exceptional guest experiences and have a strong work ethic, we'd love to hear from you
Benefits
As a valued member of our team, you'll enjoy a competitive benefits package, including an employee assistance program. We're an inclusive employer and welcome applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Location
This role is based at our Holiday Inn Express North Bay location, where you'll have the opportunity to work with a diverse team and contribute to delivering exceptional guest experiences. If you're passionate about hospitality and have a strong work ethic, we'd love to hear from you
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