Front Desk Ambassador
6 days ago
We are seeking a highly motivated and customer-focused Front Desk Ambassador to join our team at Holiday Inn Express North Bay - InnVest Hotels. As a key member of our front office team, you will be responsible for ensuring that every guest has a memorable and enjoyable stay with us.
About the Role:
- Create a warm and welcoming environment for our guests, setting the tone for their entire stay.
- Register guests and assign rooms, taking into account any special requests or preferences.
- Process guest check-ins and check-outs efficiently and accurately, handling all necessary paperwork and payment procedures.
- Maintain up-to-date knowledge of hotel policies, services, and amenities to provide exceptional recommendations and support to our guests.
- Collaborate closely with housekeeping and maintenance teams to ensure seamless room status updates and efficient communication.
- Use suggestive selling techniques to promote hotel services and upgrades, driving revenue growth and enhancing the guest experience.
- Handle guest complaints and issues professionally and diplomatically, resolving problems quickly and efficiently.
Requirements:
- Excellent written and verbal communication skills in English.
- High school graduate or equivalent.
- Able to work a variety of shifts, including evenings, nights, and weekends.
- Familiarity with computerized systems and ability to learn new software quickly.
- Demonstrated knowledge of guest service principles and a genuine desire to exceed guest expectations.
What We Offer:
- An estimated salary range of $45,000 - $55,000 per year, depending on experience.
- A comprehensive employee assistance program for mental health and wellness support.
- Ongoing training and development opportunities to enhance your skills and career prospects.
- A dynamic and inclusive work environment that values diversity and promotes equal opportunities for all employees.
About Us:
Holiday Inn Express North Bay - InnVest Hotels is a leading hospitality provider in Canada, operating over 100 hotels across the country. Our company culture is built on collaboration, respect, and a passion for delivering exceptional guest experiences.
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