Front Desk Agent/supervisor

5 months ago


Thunder Bay, Canada Howard Johnson Thunder Bay By Wyndham Full time

'''Job Summary'''
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

'''Responsibilities'''
- Greet and welcome guests with a warm and friendly demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Assist guests with luggage storage, transportation arrangements, and other requests
- Handle guest complaints or concerns in a professional manner
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction

'''Qualifications'''
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent verbal and written communication skills
- Bilingual proficiency is a plus
- Familiarity with hotel reservation systems and phone etiquette
- Strong problem-solving skills and the ability to handle difficult situations with patience and professionalism
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and accuracy

**Job Types**: Full-time, Part-time

**Salary**: From $17.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person


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