Front Office Manager
2 months ago
**About us**
We are professional, agile and professional.
Our work environment includes:
- Modern office setting
- Food provided
- Modern office setting
- Growth opportunities
- Wellness programs
Job Title**:Front Office Manager**
Reports To**:General Manager**
Hotel**:Travelodge by Wyndham, Thunder Bay**
At Travelodge by Wyndham, we believe that every great adventure starts with a great night's sleep. With over 100 hotels across Canada, we are committed to providing exceptional hospitality experiences. We are currently seeking a Front Office Manager to join our team at Travelodge by Wyndham Thunder Bay.
**Duties and Responsibilities**:
- Oversee the daily operations of the front office department to ensure smooth check-in and check-out processes for guests
- Manage and train front desk staff to deliver excellent customer service and uphold company standards
- Handle guest inquiries, requests, and complaints in a professional and efficient manner
- Ensure proper billing procedures are followed and resolve any billing discrepancies
- Monitor room availability and coordinate with housekeeping to ensure rooms are ready for guest check-in
- Maintain accurate records of room inventory and guest information
- Implement and enforce hotel policies and procedures to maintain a safe and secure environment for guests and staff
- Collaborate with other departments to ensure seamless communication and guest satisfaction
**Experience**:
- Previous experience in customer service, hospitality, or related field is required
- Expereince within a Wyndham Hotel, and of the Opera Cloud PMS preferred.
- Multilingual abilities are a plus
- Strong Mangerial, and Team Building Skills
- Proficiency in front desk operations, phone etiquette, and bilingual skills is advantageous
- Familiarity with phone systems and guest services in a hotel setting is preferred
**Requirements**:
- High school diploma or equivalent required; additional education in hospitality is a bonus
- Excellent communication skills in English; knowledge of additional languages is beneficial
- Proven experience in a front office or similar managerial role within the hotel industry
- Ability to work flexible hours including evenings, weekends, and holidays as needed
- Strong leadership skills with the ability to motivate and mentor team members
Exceptional organizational skills with the ability to prioritize tasks effectively
**Job Types**: Full-time, Permanent
Pay: $40,000.00-$42,000.00 per year
Additional pay:
- Bonus pay
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Thunder Bay, ON P7B 3Y7: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Have you previously worked at a Wyndham property?
**Experience**:
- Hospitality Management: 1 year (preferred)
- Front Office Manager: 1 year (preferred)
- Customer service: 1 year (preferred)
- Hotel Management: 1 year (preferred)
**Location**:
- Thunder Bay, ON P7B 3Y7 (preferred)
Work Location: In person
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