Hotel Operations Manager

2 weeks ago


Thunder Bay, Ontario, Canada Kingsway Inn Full time

About Us: Kingsway Inn is a reputable hotel dedicated to providing exceptional customer service and creating memorable experiences for our guests. We are seeking a skilled and experienced Hotel Operations Manager to join our team.

Salary: $60,000 - $80,000 per year

Job Description:

  • Supervise and manage the front desk operations, ensuring seamless guest check-in and check-out processes.
  • Recruit, train, and develop a high-performing team of staff members.
  • Conduct regular performance reviews and provide constructive feedback to improve employee performance.
  • Develop and implement effective marketing plans to increase occupancy rates and revenue.
  • Analyze customer feedback and concerns, addressing them promptly and professionally.

Required Skills and Qualifications:

  • 2 years to less than 3 years of experience in a supervisory or management role in the hospitality industry.
  • Proven track record of excellent leadership and communication skills.
  • Able to work effectively in a fast-paced environment with multiple priorities.

Benefits:

  • Comprehensive health care plan.
  • Permanent employment opportunity.
  • 37.5 hours per week, Monday to Friday schedule.


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