Front Office Manager
3 months ago
To work with the General Manager to achieve a motivated, organized and empowered Guest Services Team to provide the level of service; professional work standards and guest care standards set down by the brand, and contribute to the overall profitability of the property.
**Responsibilities & Duties**
- Train all front desk agents
- Participates in the selection and interview process of all hotel front office staff
- Create schedules for Front Desk Agents
- Regularly evaluate the job performance of all Front Desk Agents
- Maintains working relationships and clear communications with all departments throughout the hotel, including the General Manager.
- Keep accurate information on status of rooms and that it is properly communicated to appropriate team members and updated in the Opera
- Resolves all guest problems quickly, and efficiently, ensuring guest satisfaction.
- Updates any group booking information and requirements. Relays information to appropriate personnel.
- Receives information from the previous shift mangers (Front Desk supervisors, Assistant front office managers) and reports accurate information to the next shift manager.
- Maintains all cash-handling, check-cashing, and credit policies and that they are being adhered to.
- Conducts regularly scheduled meetings for all front office staff.
- Upholds the Hotel Operations commitments and standards to guests.
- Prepare performance reviews and reports for all of the front office department
- Monitor guests with high balances and take appropriate action when needed.
- Ensures that all hotel policies and standards are being met with front office staff, and all the front office operations.
- Can understand and operate all aspects of Front Office operations including the Revenue Management System and can generate reports and analyses when needed.
- Ensure that employees are always attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
- Maintain all VIP guest requests in a timely manner.
- Maintain front desk and guest services stations are properly equipped with the supplies they need.
- Review daily front office reports that are created by the Night Audit tea.
- Review Guest feedback forms daily.
- Maintain an organized filing system for all employee and guest documentation and reports.
Perform other duties as requested by General Mana
**REQUIRED SKILLS AND ABILITIES**:
**1. Must have at least 2 to 3 years of Opera PMS experience**
Pay: $40,000.00-$45,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Holidays
- On call
- Weekends as needed
Ability to commute/relocate:
- THUNDER BAY, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Opera PMS: 2 years (required)
Work Location: In person
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