Front Desk Agent

2 weeks ago

Thunder Bay, Canada Travelodge by Wyndham Thunder Bay Full time

Job Title**:Front Desk Associate**

Reports To**:Front Office Manager**

Hotel**:Travelodge by Wyndham, Thunder Bay**

Postion**:Full Time Availablity (No Rescrticted Days)**

A Front Desk Agent plays a crucial role in ensuring that customers receive excellent service during their stay at a property. Their primary responsibility is to facilitate a smooth check-in process for guests and provide them with their desired accommodations. Additionally, they are responsible for addressing any issues or concerns that guests may have during their stay and ensuring that they have a comfortable and enjoyable experience. Apart from these, a Front Desk Agent may also be responsible for handling other tasks such as managing reservations, providing information about the property and nearby attractions, and processing payments..

**Duties and Responsibilities**:

- Demonstrate a positive and proactive attitude and be committed to providing exceptional guest care through the use of initiative and empowered decision
- Check in/check out guests in a friendly and professional manner ensuring the accuracy of all information/billing
- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including a number of guests and room rate. Promote Samm Holding Inc. and brand marketing programs. Make an appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages, and facsimiles for customers as requested.
- Carry out all Guest Services and cashiering duties achieving accuracy and logical work sequence
- Close guest accounts at the time of checkout and ascertain satisfaction. In the event of dissatisfaction, negotiate a compromise, which may include authorizing revenue allowances.
- Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert, especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
- Be competent in the use of the computer in line with lathe d down
- Liaise with Housekeeping and Maintenance regarding the availability of rooms to contribute to the smooth running of the property and the satisfaction of our
- Send faxes, and make photocopies, as required by the guest ensuring correct charging for all business services.
- Be alert to/respond to guest needs ensuring special requests are dealt with or channeled through to the appropriate department with documentation and follow up as required to contribute to the development of customer
- Carry out security checks of the lobby (or liaise with security as appropriate) to ensure property and employee safety following procedures laid down by the property
- Ensure full completion of all duties relating to the shift and a concise handover in order to assist in the smooth running of the property, effective teamwork and guest
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.

**Job Types**: Full-time, Part-time, Permanent, Casual

Pay: $17.20 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Dental care
- Extended health care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Overtime
- Weekends as needed

Ability to commute/relocate:

- Thunder Bay, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Hotel Front desk: 1 year (preferred)

**Location**:

- Thunder Bay, ON (required)

Work Location: In person

Application deadline: 2024-11-15

  • Front Desk Agent

    5 months ago

    Thunder Bay, Canada Taco Time Full time

    Job Overview: **Duties**: - Greet and welcome guests in a friendly and professional manner - Check guests in and out efficiently - Answer phone calls and direct them appropriately - Assist guests with inquiries and provide information about hotel services - Handle guest requests promptly and effectively - Process payments and maintain guest accounts -...

  • Front Desk Agent

    5 months ago

    North Bay, Canada Grounded Studios Full time

    Grounded Studios was founded in 2014 by husband and wife team Adam and Krystal Gignac with the goal of creating an environment that would allow them to share their passion for yoga and martial arts with a community of great people. Over the years Grounded Studios has grown to a management team of 4, and an increible team of front desk agents, and yoga and...

  • Front Desk Agent/supervisor

    5 months ago

    Thunder Bay, Canada Howard Johnson Thunder Bay By Wyndham Full time

    '''Job Summary''' We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a...

  • Front Desk Representative

    3 weeks ago

    Alert Bay, Canada Bayside Inn & pub Ltd Full time

    Bayside Inn & Pub Ltd is seeking a highly organized and detail-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay at our hotel.Key Responsibilities:Register arriving guests and assign roomsProcess group arrivals and...

  • Front Desk Agent/night Auditor-weekends

    6 months ago

    North Bay, Canada Comfort Inn Airport (O’Brien st) Full time

    The Comfort Inn Airport is looking to fill a Night Audit/Front Desk Agent Position. Shifts are a guaranteed 2 nights a week: 11pm-7am Friday and Saturday overnights and and other shifts as needed. 16-40 hours a week. The Front Desk Agent is responsible for ensuring guest satisfaction by dealing with guests in a pleasant, courteous, and professional manner,...

  • Front Desk Associate

    3 months ago

    Thunder Bay, Canada Travelodge by Wyndham Thunder Bay Full time

    Job Title**:Front Desk Associate** Reports To**:Front Office Manager** Hotel**:Travelodge by Wyndham, Thunder Bay** Postion**:Full Time Availablity (No Rescrticted Days)** A Front Desk Agent plays a crucial role in ensuring that customers receive excellent service during their stay at a property. Their primary responsibility is to facilitate a smooth...

  • Front Desk Representative

    1 month ago

    Alert Bay, Canada Bayside Inn & pub Ltd Full time

    Job Title: Front Desk AgentWe are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Bayside Inn & Pub Ltd.Job Summary:The Front Desk Agent will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining the front desk area.Key Responsibilities:Guest Services: Register...

  • Front Desk Representative

    4 weeks ago

    Thunder Bay, Ontario, Canada Silver Hotel Group Full time

    Guest Services AgentWe are seeking a skilled Guest Services Agent to provide exceptional service to our hotel guests. As a key member of our team, you will be responsible for creating a positive first and last impression for our guests.Key Responsibilities:Maintain a warm and friendly demeanor at all times with guests and team members;Comply with all company...

  • Front Desk Supervisor

    2 months ago

    Thunder Bay, Canada Courthouse Hotel Full time

    Job Title**:Front Desk Supervisor Full Time** Reports To**:General Manager** Hotel**:The Courthouse Hotel, Thunder Bay** **Job Summary** **Duties**: - Manage all front desk activities, including check-ins, check-outs, and guest inquiries - Supervise front desk staff and provide training as needed - Maintain accurate records of room availability and...

  • Front Desk Supervisor

    1 month ago

    Thunder Bay, Canada Courthouse Hotel Full time

    Job Title**:Front Desk Supervisor Full Time** Reports To**:General Manager** Hotel**:The Courthouse Hotel, Thunder Bay** **Job Summary** **Duties**: - Manage all front desk activities, including check-ins, check-outs, and guest inquiries - Supervise front desk staff and provide training as needed - Maintain accurate records of room availability and...

  • Front Desk Associate

    4 weeks ago

    Alert Bay, Canada Bayside Inn & pub Ltd Full time

    We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Bayside Inn & Pub Ltd. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining a clean and organized front desk area.Key Responsibilities:Register arriving guests and assign...

  • Front Office Manager

    1 month ago

    Thunder Bay, Canada Ramada Airlane Hotel Full time

    To work with the General Manager to achieve a motivated, organized and empowered Guest Services Team to provide the level of service; professional work standards and guest care standards set down by the brand, and contribute to the overall profitability of the property. **Responsibilities & Duties** - Train all front desk agents - Participates in the...

  • Front Desk Representative

    3 weeks ago

    Alert Bay, Canada Bayside Inn & pub Ltd Full time

    Job Title: Front Desk AgentJob Summary: We are seeking a skilled Front Desk Agent to join our team at Bayside Inn & Pub Ltd. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.Key Responsibilities:Register arriving guests and...

  • Front Desk Host

    2 weeks ago

    Alert Bay, Canada Bayside Inn & pub Ltd Full time

    The Front Desk Agent role at Bayside Inn & Pub Ltd involves providing exceptional customer service to guests, ensuring a seamless check-in and check-out experience. Key responsibilities include registering arriving guests, processing group arrivals and departures, and taking room reservations. Additionally, the Front Desk Agent will provide information on...

  • Front Desk Representative

    3 weeks ago

    Alert Bay, Canada Bayside Inn & pub Ltd Full time

    Bayside Inn & Pub Ltd is seeking a highly organized and detail-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.Key Responsibilities:Guest Registration: Register arriving guests and assign rooms in a timely and efficient...

  • Front Desk Associate

    4 weeks ago

    Alert Bay, Canada Bayside Inn & pub Ltd Full time

    Bayside Inn & Pub Ltd is seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.Key Responsibilities:Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.Front Desk Operations:...

  • Front Desk Representative

    3 weeks ago

    Thunder Bay, Ontario, Canada Silver Hotel Group Full time

    Job Title: Guest Service AgentWe are seeking a highly motivated and customer-focused Guest Service Agent to join our team at the Valhalla Hotel & Conference Centre. As a Guest Service Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive experience for all.Key...

  • Front Desk Representative

    4 weeks ago

    Alert Bay, Canada Bayside Inn & pub Ltd Full time

    We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Bayside Inn & Pub Ltd. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.Key Responsibilities:Register arriving guests and assign roomsProcess group arrivals and departuresTake,...

  • Front Desk Representative

    4 weeks ago

    Thunder Bay, Ontario, Canada Silver Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at the Valhalla Hotel & Conference Centre. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling reservations and check-ins, and ensuring a seamless experience for all visitors.Key...

  • Front Desk Representative

    4 weeks ago

    Alert Bay, Canada Bayside Inn & pub Ltd Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Bayside Inn & Pub Ltd. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.Key ResponsibilitiesGuest Registration: Register...