Front Desk Agent

2 months ago

Thunder Bay, Canada Travelodge by Wyndham Thunder Bay Full time

Job Title**:Front Desk Associate**

Reports To**:Front Office Manager**

Hotel**:Travelodge by Wyndham, Thunder Bay**

Postion**:Full Time Availablity (No Rescrticted Days)**

A Front Desk Agent plays a crucial role in ensuring that customers receive excellent service during their stay at a property. Their primary responsibility is to facilitate a smooth check-in process for guests and provide them with their desired accommodations. Additionally, they are responsible for addressing any issues or concerns that guests may have during their stay and ensuring that they have a comfortable and enjoyable experience. Apart from these, a Front Desk Agent may also be responsible for handling other tasks such as managing reservations, providing information about the property and nearby attractions, and processing payments..

**Duties and Responsibilities**:

- Demonstrate a positive and proactive attitude and be committed to providing exceptional guest care through the use of initiative and empowered decision
- Check in/check out guests in a friendly and professional manner ensuring the accuracy of all information/billing
- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including a number of guests and room rate. Promote Samm Holding Inc. and brand marketing programs. Make an appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages, and facsimiles for customers as requested.
- Carry out all Guest Services and cashiering duties achieving accuracy and logical work sequence
- Close guest accounts at the time of checkout and ascertain satisfaction. In the event of dissatisfaction, negotiate a compromise, which may include authorizing revenue allowances.
- Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert, especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
- Be competent in the use of the computer in line with lathe d down
- Liaise with Housekeeping and Maintenance regarding the availability of rooms to contribute to the smooth running of the property and the satisfaction of our
- Send faxes, and make photocopies, as required by the guest ensuring correct charging for all business services.
- Be alert to/respond to guest needs ensuring special requests are dealt with or channeled through to the appropriate department with documentation and follow up as required to contribute to the development of customer
- Carry out security checks of the lobby (or liaise with security as appropriate) to ensure property and employee safety following procedures laid down by the property
- Ensure full completion of all duties relating to the shift and a concise handover in order to assist in the smooth running of the property, effective teamwork and guest
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.

**Job Types**: Full-time, Part-time, Permanent, Casual

Pay: $17.20 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Dental care
- Extended health care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Overtime
- Weekends as needed

Ability to commute/relocate:

- Thunder Bay, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Hotel Front desk: 1 year (preferred)

**Location**:

- Thunder Bay, ON (required)

Work Location: In person

Application deadline: 2024-11-15

  • Front Desk Agent

    7 months ago

    Thunder Bay, Canada Taco Time Full time

    Job Overview: **Duties**: - Greet and welcome guests in a friendly and professional manner - Check guests in and out efficiently - Answer phone calls and direct them appropriately - Assist guests with inquiries and provide information about hotel services - Handle guest requests promptly and effectively - Process payments and maintain guest accounts -...

  • Front Desk Receptionist

    5 days ago

    Thunder Bay, Ontario, Canada Best Western Plus Norwester Hotel & Conference Centre Full time

    Overview: At Best Western Plus Norwester Hotel & Conference Centre, we are seeking a highly skilled and detail-oriented Front Desk Agent to join our team. This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and providing exceptional customer service.Job Description: As a Front Desk Agent, you will be responsible for...

  • Front Desk Agent/supervisor

    7 months ago

    Thunder Bay, Canada Howard Johnson Thunder Bay By Wyndham Full time

    '''Job Summary''' We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a...

  • Night Auditor/front Desk Agent

    4 days ago

    Thunder Bay, Canada Best Western Plus Nor'Wester Hotel & Conference Centre Full time

    We are currently looking for a Part Time Night Auditor / Guest Services Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. This Part Time may lead to full time. Hotel Guest Services Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and...

  • Night Auditor/front Desk Agent

    6 days ago

    Thunder Bay, Canada Best Western Plus Nor'Wester Hotel & Conference Centre Full time

    We are currently looking for a Full Time Night Auditor / Guest Services Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Guest Services Agent responsibilities include running of all audit reports, registering guests, shuttling guests, keeping the lobby area, preparing the coffee table for early...

  • Front Desk Agent/night Auditor-weekends

    5 days ago

    North Bay, Canada Comfort Inn Airport (O’Brien st) Full time

    The Comfort Inn Airport is looking to fill a Night Audit/Front Desk Agent Position. Shifts are minimum 2 nights a week 11pm-7am Friday and Saturday and and other shifts as needed. 16-40 hours a week The Front Desk Agent is responsible for ensuring guest satisfaction by dealing with guests in a pleasant, courteous, and professional manner, answering any...

  • Front Desk Associate

    4 months ago

    Thunder Bay, Canada Travelodge by Wyndham Thunder Bay Full time

    Job Title**:Front Desk Associate** Reports To**:Front Office Manager** Hotel**:Travelodge by Wyndham, Thunder Bay** Postion**:Full Time Availablity (No Rescrticted Days)** A Front Desk Agent plays a crucial role in ensuring that customers receive excellent service during their stay at a property. Their primary responsibility is to facilitate a smooth...

  • Front Desk Agent/night Auditor-weekends

    3 days ago

    North Bay, Canada Comfort Inn Lakeshore North Bay Full time

    The Comfort Inn Lakeshore is looking to fill a Night Audit/Front Desk Agent Position. Shifts are 2 nights a week 11pm-7am Friday and Saturday. The Front Desk Agent is responsible for ensuring guest satisfaction by dealing with guests in a pleasant, courteous, and professional manner, answering any questions and following up on requests and problems...

  • Front Desk Supervisor

    4 months ago

    Thunder Bay, Canada Courthouse Hotel Full time

    Job Title**:Front Desk Supervisor Full Time** Reports To**:General Manager** Hotel**:The Courthouse Hotel, Thunder Bay** **Job Summary** **Duties**: - Manage all front desk activities, including check-ins, check-outs, and guest inquiries - Supervise front desk staff and provide training as needed - Maintain accurate records of room availability and...

  • Front Desk Supervisor

    3 months ago

    Thunder Bay, Canada Courthouse Hotel Full time

    Job Title**:Front Desk Supervisor Full Time** Reports To**:General Manager** Hotel**:The Courthouse Hotel, Thunder Bay** **Job Summary** **Duties**: - Manage all front desk activities, including check-ins, check-outs, and guest inquiries - Supervise front desk staff and provide training as needed - Maintain accurate records of room availability and...

  • Front Office Manager

    3 months ago

    Thunder Bay, Canada Ramada Airlane Hotel Full time

    To work with the General Manager to achieve a motivated, organized and empowered Guest Services Team to provide the level of service; professional work standards and guest care standards set down by the brand, and contribute to the overall profitability of the property. **Responsibilities & Duties** - Train all front desk agents - Participates in the...

  • Front Desk Professional

    3 weeks ago

    Thunder Bay, Ontario, Canada Regis Canada Full time

    We are Regis Canada, one of the industry's most recognized salon brands. We are currently seeking a highly skilled Front Desk Professional to join our team.As a Front Desk Professional, you will be part of building our culture of care and making sure our guests leave with a smile. You will help us market and grow the business by providing great customer...

  • Hotel Front Desk

    2 weeks ago

    Halfmoon Bay, Canada Rockwater Secret Cove Resort Full time

    Rockwater Secret Cove Resort is a boutique resort located in a natural waterfront setting overlooking Malaspina Strait, and is a multi-year award winner of BC Wedding Awards and Luxury Travel Guide Awards. We offer our guests beauty and relaxation in the Pacific Coastal Rainforest, and outstanding west coast cuisine. We are looking for a Hotel Front Desk...

  • Hotel Front Desk

    2 weeks ago

    Halfmoon Bay, Canada Rockwater Secret Cove Resort Full time

    Rockwater Secret Cove Resort is a boutique resort located in a natural waterfront setting overlooking Malaspina Strait, and is a multi-year award winner of BC Wedding Awards and Luxury Travel Guide Awards. We offer our guests beauty and relaxation in the Pacific Coastal Rainforest, and outstanding west coast cuisine. We are looking for a Hotel Front Desk...

  • Front Desk Associate

    3 months ago

    Thunder Bay, Ontario, Canada beBee Professionals Full time $30,000 - $40,000

    We are seeking a friendly and professional Front Desk Associate to join our team at beBee Professionals in Thunder Bay, Canada. As a key member of our front-line staff, you will be responsible for providing exceptional customer service, managing incoming calls, and performing various administrative tasks to ensure seamless office operations.Key...

  • Front Desk Administrator

    2 months ago

    Thunder Bay, Canada Cornerstone Clinic Full time

    **Job Title: Front Desk Administrator - Chiropractic/Healthcare Office** **Location**: 539 Memorial Dr Thunder Bay, ON **Job Type**: Full-time / Part-time **Are you an organized, friendly, and detail-oriented professional looking to be a key player in a dynamic healthcare team? Join our growing healthcare practice as a Front Desk Administrator!** **About...

  • Front Desk Receptionist

    7 months ago

    Thunder Bay, Canada Westfort Dental Full time

    Wage commensurate with experience. Responsibilities include, but are not limited to: - scheduling and confirming appointments - customer service for patient arrival and departure; ensuring a lasting positive experience - answer and manage phone calls - processing claims and collecting payments - administration duties We look forward to hearing from...

  • Part Time Front Desk Associate

    2 days ago

    Thunder Bay, Canada Marriott's TownePlace Suites Full time

    We are hiring for our Front Desk department. Your role as a Front Desk Guest Service Associate is to start the guest experience off with excellence. From a reservation inquiry, through booking and check in, in-stay experience all the way through to check out, your smile and naturally helpful demeanor is what sets us apart from other hotel stays and...

  • Hotel Front Desk Coordinator

    1 week ago

    Thunder Bay, Ontario, Canada Best Western Plus Norwester Hotel & Conference Centre Full time

    We are seeking a highly motivated and detail-oriented Hotel Front Desk Coordinator to join our team at the Best Western Plus Norwester Hotel & Conference Centre. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.The successful candidate will have...

  • Front Desk Ambassador

    4 weeks ago

    Thunder Bay, Ontario, Canada Holiday Inn Express North Bay - InnVest Hotels Full time

    Deliver Exceptional Guest ExperiencesWe are seeking a highly motivated and customer-focused Front Desk Ambassador to join our team at Holiday Inn Express North Bay - InnVest Hotels. As a key member of our front office team, you will be responsible for ensuring that every guest has a memorable and enjoyable stay with us.About the Role:Create a warm and...