Front Desk Associate

3 days ago

Thunder Bay, Canada Travelodge by Wyndham Thunder Bay Full time

Job Title**:Front Desk Associate**

Reports To**:Front Office Manager**

Hotel**:Travelodge by Wyndham, Thunder Bay**

Postion**:Full Time Availablity (No Rescrticted Days)**

A Front Desk Agent plays a crucial role in ensuring that customers receive excellent service during their stay at a property. Their primary responsibility is to facilitate a smooth check-in process for guests and provide them with their desired accommodations. Additionally, they are responsible for addressing any issues or concerns that guests may have during their stay and ensuring that they have a comfortable and enjoyable experience. Apart from these, a Front Desk Agent may also be responsible for handling other tasks such as managing reservations, providing information about the property and nearby attractions, and processing payments..

**Duties and Responsibilities**:

- Demonstrate a positive and proactive attitude and be committed to providing exceptional guest care through the use of initiative and empowered decision
- Check in/check out guests in a friendly and professional manner ensuring the accuracy of all information/billing
- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including a number of guests and room rate. Promote Samm Holding Inc. and brand marketing programs. Make an appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages, and facsimiles for customers as requested.
- Carry out all Guest Services and cashiering duties achieving accuracy and logical work sequence
- Close guest accounts at the time of checkout and ascertain satisfaction. In the event of dissatisfaction, negotiate a compromise, which may include authorizing revenue allowances.
- Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert, especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
- Be competent in the use of the computer in line with lathe d down
- Liaise with Housekeeping and Maintenance regarding the availability of rooms to contribute to the smooth running of the property and the satisfaction of our
- Send faxes, and make photocopies, as required by the guest ensuring correct charging for all business services.
- Be alert to/respond to guest needs ensuring special requests are dealt with or channeled through to the appropriate department with documentation and follow up as required to contribute to the development of customer
- Carry out security checks of the lobby (or liaise with security as appropriate) to ensure property and employee safety following procedures laid down by the property
- Ensure full completion of all duties relating to the shift and a concise handover in order to assist in the smooth running of the property, effective teamwork and guest
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.

Pay: $16.55 per hour

Additional pay:

- Overtime pay

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overtime
- Weekends as needed

Ability to commute/relocate:

- Thunder Bay, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you available to work full-time on a consistent basis? For example, are you open and available to work mornings, evenings, or overnights if needed, without any restrictions on days or times?

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Hotel Front Desk: 1 year (preferred)

**Location**:

- Thunder Bay, ON (required)

Work Location: In person

Application deadline: 2024-06-13

  • Front Desk Associate

    3 weeks ago

    Thunder Bay, Canada Travelodge by Wyndham Thunder Bay Full time

    Job Title**:Front Desk Associate** Reports To**:Front Office Supervisor** Hotel**:Travelodge by Wyndham, Thunder Bay** Position**:Full Time Availablity (No Rescrticted Days)** A Front Desk Agent plays a crucial role in ensuring that customers receive excellent service during their stay at a property. Their primary responsibility is to facilitate a smooth...

  • Front Desk Agent

    2 weeks ago

    Thunder Bay, Canada Hampton Inn & Suites Thunder Bay, ON Full time

    **Front Desk Associate - PT** Hampton Inn and Suites by Hilton Thunder Bay 760 Arthur Street West, ON P7E 5R9 Essential Functions: - Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, processing reservations and credit cards. - Provides quality service for guests...

  • Front Desk Customer Service Associate

    4 days ago

    Thunder Bay, Canada Terra Nova Salon & Day Spa Full time

    Terra Nova Salon & Day Spa is seeking a Front Desk Customer Service Associate for evenings and weekend shifts. **Main Responsibilities**: - Greet customers in person and on the phone. - Efficiently schedule and book appointments to maximize schedules for stylists & Estheticians - Promote all the services and promotions taking place within the salon to...

  • Front Desk Customer Service Associate

    3 days ago

    Thunder Bay, Canada Terra Nova Salon & Day Spa Full time

    Terra Nova Salon & Day Spa is seeking a Front Desk Customer Service Associate for evenings and weekend shifts. **Main Responsibilities**: - Greet customers in person and on the phone. - Efficiently schedule and book appointments to maximize schedules for stylists & Estheticians - Promote all the services and promotions taking place within the salon to...

  • Front Desk Agent

    3 weeks ago

    Thunder Bay, Canada Travelodge by Wyndham Thunder Bay Full time

    Job Title**:Front Desk Associate** Reports To**:Front Office Manager** Hotel**:Travelodge by Wyndham, Thunder Bay** Postion**:Full Time Availablity (No Rescrticted Days)** A Front Desk Agent plays a crucial role in ensuring that customers receive excellent service during their stay at a property. Their primary responsibility is to facilitate a smooth...

  • Front Desk Agent

    5 days ago

    Thunder Bay, Canada Victoria Inn Hotel & Convention Centre Full time

    The Victoria inn is looking to hire as part of our Front Desk Team in the position of Guest Service Agent. **Job Requirements** - Demonstrated experience working as a Hotel Guest Service Agent r is a definite asset. - Demonstrated exceptional guest/customer service skills with a passion for anticipating and exceeding guest expectations; - Friendly and...

  • Front Desk Agent

    3 hours ago

    Thunder Bay, Canada Victoria Inn Hotel & Convention Centre Full time

    The Victoria inn is looking to hire as part of our Front Desk Team in the position of Guest Service Agent. **Job Requirements** - Demonstrated experience working as a Hotel Guest Service Agent r is a definite asset. - Demonstrated exceptional guest/customer service skills with a passion for anticipating and exceeding guest expectations; - Friendly and...

  • Night Auditor/front Desk Agent

    2 weeks ago

    Thunder Bay, Canada Travelodge by Wyndham Full time

    The Hotel Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. They are required to work through the night shift on the front desk. **JOB REQUIREMENTS**: - High School Diploma, G.E.D. or equivalent - Opera PMS preferred - Front desk...

  • Temporary Full Time Front Desk Attendant

    1 day ago

    Thunder Bay, Canada The Salvation Army Full time

    The Front Desk Attendant position is responsible for being the first point of contact for the Journey to Life Centre. The incumbent will greet and direct all residents and the public to best meet their needs and exhibit excellence in service. Our Journey to Life Centre is currently recruiting the following positions at our Front Desk: **KEY...

  • Front Desk Receptionist

    1 week ago

    Thunder Bay, Canada Dykstra Knight Roofing Full time

    **Overview** **Position Summary**: - Promptly answer phones and greet clients professionally. - Monitor the shared mailbox for messages daily. - Ensure accurate processing of all Accounts Payable transactions (invoices, employee expense reports, credit card statements, etc.). - Regularly update various forms and documents related to security,...

  • Night Auditor/front Desk Agent

    2 weeks ago

    Thunder Bay, Canada Best Western Plus Nor'Wester Hotel & Conference Centre Full time

    We are currently looking for a Night Auditor / Guest Services Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Guest Services Agent responsibilities include running of all audit reports, registering guests, shuttling guests, keeping the lobby area, preparing the coffee table for early departures,...

  • Night Auditor/front Desk Agent

    1 week ago

    Thunder Bay, Canada Courthouse Hotel Full time

    We are looking for a competent and enthusiastic customer service agent to join our team! Requirements: Customer service experience, excellent communication skills, people person, and flexible availability. Responsibilities: Providing personalized exceptional service to all guests, collecting payment, completing accounts, communicating effectively with...

  • Front Office Manager

    2 weeks ago

    Thunder Bay, Canada Ramada Airlane Hotel Full time

    To work with the General Manager to achieve a motivated, organized and empowered Guest Services Team to provide the level of service; professional work standards and guest care standards set down by the brand, and contribute to the overall profitability of the property. **Responsibilities & Duties** - Train all front desk agents - Participates in the...

  • Hotel Front Desk

    6 days ago

    Halfmoon Bay, Canada Rockwater Secret Cove Resort Full time

    Rockwater Secret Cove Resort is a boutique resort located in a natural waterfront setting overlooking Malaspina Strait, and is a multi-year award winner of BC Wedding Awards and Luxury Travel Guide Awards. We offer our guests beauty and relaxation in the Pacific Coastal Rainforest, and outstanding west coast cuisine. We are looking for a Hotel Front Desk...

  • Hotel Front Desk

    6 days ago

    Halfmoon Bay, Canada Rockwater Secret Cove Resort Full time

    Rockwater Secret Cove Resort is a boutique resort located in a natural waterfront setting overlooking Malaspina Strait, and is a multi-year award winner of BC Wedding Awards and Luxury Travel Guide Awards. We offer our guests beauty and relaxation in the Pacific Coastal Rainforest, and outstanding west coast cuisine. We are looking for a Hotel Front Desk...

  • Front Desk Receptionist

    3 days ago

    Thunder Bay, Canada Cornerstone Clinic Full time

    WE ARE LOOKING FOR THAT PERFECT FIT TO JOIN OUR AMAZING TEAM. Permanent Opportunity available in fast-paced, trusted mulit-disciplinary health care clinic. No medical experience is required. We are currently seeking a highly motivated and independent Chiropractic Assistant to join our team of wellness professionals. The position includes an upbeat,...

  • Front Desk Supervisor

    3 days ago

    Thunder Bay, Canada Delta Hotels by Marriott Thunder Bay Full time

    *** Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing....

  • Front Desk Receptionist

    2 days ago

    Thunder Bay, Canada Cornerstone Clinic Full time

    WE ARE LOOKING FOR THAT PERFECT FIT TO JOIN OUR AMAZING TEAM. Permanent Opportunity available in fast-paced, trusted mulit-disciplinary health care clinic. No medical experience is required. We are currently seeking a highly motivated and independent Chiropractic Assistant to join our team of wellness professionals. The position includes an upbeat,...

  • Front Desk Lead

    7 days ago

    Nanoose Bay, British Columbia, Canada Travelodge Parksville Full time

    Travelodge Parksville is currently looking for an experienced Hotel Assistant Manager to join our team. As a key member of our management team, you will be responsible for leading front desk operations, managing staff, and driving sales initiatives.We offer a comprehensive benefits package, including medical, dental, and vision coverage. The successful...

  • Front Desk Agent/night Auditor-weekends

    1 day ago

    North Bay, Canada Comfort Inn Airport Full time

    The Comfort Inn Airport is looking to fill a Night Audit/Front Desk Agent Position. Shifts are 2 nights a week 11pm-7am Friday and Saturday, and other shifts as needed. The Front Desk Agent is responsible for ensuring guest satisfaction by dealing with guests in a pleasant, courteous, and professional manner, answering any questions and following up on...