Operations Coordinator

3 weeks ago


Montréal QC, Canada TEN - Transportation Equipment Network Full time

Transportation Equipment Network (TEN) is proud to be the North American leader in transportation equipment and solutions. We're full-service and fully loaded with an industry-leading diverse fleet of over 80,000 trailers and a support network of 240 service bays, 118 mobile service trucks, and 430+ skilled mechanics. Equipped with decades of knowledge and experience, incredible customer track records, and a sharp perspective on the future of the industry, TEN offers full-service trailer solutions that keep businesses moving forward.

Across North America, our growing team of over 1,000 dedicated professionals are creating exceptional experiences at every step. As a part of our comprehensive offerings, we provide trailer leasing, rental options, sales, and storage solutions. Our proficient technicians, equipped with extensive expertise, perform top-tier service, maintenance, and repairs in our state-of-the-art facilities. Additionally, we also offer 24/7 roadside assistance, guaranteeing prompt support whenever it's required.

As an Operations Coordinator at our Montréal branch you will oversee rental counter and administration to ensure streamlined and customer focused operations day to day. This role is also responsible for all yard activities including the check-in and check-out of trailers.
- Checking-in and checking-out of all trailers from the facility and overseeing the procedures.
- Processing Data entry of new rentals and all required documentation on Salesforce.
- Creating cases for chargebacks from inbounds.
- Working closely with the Service Team to ensuring trailers requiring repairs are processed.
- Keeping records of transactions.
- Dispatching trailers to customers, deliveries and pick-ups as required.
- Opening and closing rentals and leases. Filing them after completion.
- Answering and follow-up on all telephone inquiries from customers/sales/operations team regarding trailer inventory and then receiving of orders.

To be successful you'll need to have the following skills and abilities:

- Fluent Communication skills in French and English.
- Knowledge of trailer/transportation industry is an asset.
- Strong customer service skills, ability to prioritize and multi-task and with excellent organizational skills.

This position will be required to interact with customers locally as well as employees across Canada, where English is the predominant language. Someone who is bilingual is a requirement for this position in order to support the needs of the business.

TEN Canada Ltd. supports diversity and we are proud to be an equal opportunity employer. We are committed to creating an accessible and inclusive environment for all employees and applicants. If you require accommodation during the recruitment process, please let us know and we will work with you to meet your needs. TEN (Réseau d'équipement de transport) est fière d'être chef de file nord-américain dans le domaine de l'équipement et des solutions de transport. Nous offrons un service complet et disposons d'un parc diversifié et de premier plan dans l'industrie comprenant plus de 80 000 semi-remorques, ainsi qu'un réseau de soutien de 240 baies d'entretien, 118 camions de service et plus de 430 mécaniciens spécialisés. Forte de plusieurs dizaines d'années de connaissances et d'expérience, d'une feuille de route irréprochable auprès de ses clients et d'une vision claire de l'avenir du secteur, TEN propose des solutions complètes en matière de semi-remorques qui aident les entreprises à rester en mouvement.

En Amérique du Nord, notre équipe en pleine croissance de plus de 1 000 professionnels dévoués fournit une expérience hors pair à chaque étape. Notre vaste gamme de services inclut la vente et la location d'unités à court et à long terme, ainsi que des solutions d'entreposage. Nos techniciens chevronnés exécutent avec grand professionnalisme des travaux d'entretien et de réparation de premier ordre dans nos installations ultramodernes. En outre, nous proposons une assistance routière d'urgence accessible en tout temps pour une intervention rapide en cas de besoin.

Nous recrutons actuellement un Coordonnateur des opérations pour notre équipe de Montreal, QC, où il ou elle supervisera le comptoir de location afin d'assurer des activités quotidiennes rationalisées et axées sur le client. Le ou la titulaire du poste sera également responsable de toutes les activités de la cour, y compris l'enregistrement de l'arrivée et du départ des semi-remorques..

En tant que coordonnateur des opérations, vous effectuerez les tâches suivantes:

- Vérification des entrées et sorties de toutes les remorques de nos installations et s'assurer que toutes les procédures sont respectées.
- Saisie des données des nouvelles locations et de toute la documentation requise dans Salesforce.
- Création des dossiers de dommages chargeables aux clients lors des retours de location.
- Travailler en étroite collabo


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