Operations Coordinator

2 weeks ago


Montréal QC, Canada The North Travel Group Inc. Full time

Are you ready to combine your passion for travel, sports, and creating unforgettable experiences? The North Travel is a fast-growing, Montreal-based sports tour operator on a mission to reinvent travel experiences for amateur athletes From competing against local teams to diving deep into new cultures, our 7-10 day tours are crafted to be unforgettable. As we scale, we’re looking for a Travel Operations Coordinator to join our founding team and take the lead on making these tours seamless and exciting for our clients. This role has huge potential for growth and creative input as we expand.
From securing unique accommodations and managing transportation to curating activities that make our tours stand out, you’ll be the architect of each tour’s flow. We're looking for someone with high energy, attention to detail, and an obsession with travel logistics who’s ready to grow with us and bring new ideas to the table.

Accommodation Management
Scout out and secure unique, athlete-friendly accommodations that align with our brand’s adventure vibe.
Maintain direct communication with drivers, anticipate schedule changes, and ensure that every bus, driver, and vehicle is set to provide reliable transport, no matter where in the world we’re headed.

Curate unforgettable local experiences that give our clients a true taste of the destination. Book unique activities and one-of-a-kind meals that fit our adventurous, community-driven ethos.
Collaborate with local venues to design group-friendly menus that showcase the country’s authentic cuisine, thoughtfully balancing cost considerations with exceptional quality to deliver a memorable experience.

Client Services and Administration
Collect and manage participant details, payment schedules, and all travel documents, creating a streamlined experience.
Create and distribute a periodic newsletter to engage clients, highlight upcoming tours, share travel tips, and build brand loyalty.
Monitor and respond to client inquiries across communication platforms (email, social media, etc.), fostering strong relationships and a sense of community.

Experience: 2+ years of experience in travel coordination, event planning, or a startup environment.
Negotiation and People Skills: You know how to lock in great deals and build relationships that open doors, thanks to your knack for negotiation and rapport-building.
Tech Savvy: Proficient with Excel, booking systems, and CRM tools, and comfortable with digital communication platforms.
Language Requirements: Fluency in English is required for communication with our international partners and clients; proficiency in French is an asset.

Be a core member of an early-stage startup with massive potential for personal and professional growth. Collaboration with Founders : In this role, you’ll work directly with the founders to ensure smooth execution of all tours and to help shape the company’s future. You’ll have a hands-on role in every aspect of the operation, from logistics to creative input, and will be a key player in helping us grow.
Work Environment : This is a hybrid role based in Montreal, offering flexibility between working remotely and in our Montreal office. Ready to help us disrupt the travel industry and bring sports-focused travel to life? Join us and play a crucial role in building a brand that redefines how amateur athletes experience the world


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