Operations Coordinator

3 months ago

Montréal QC, Canada Le Creuset Full time

**Who we are**:
More than just cookware, **Le Creuset** has been a colourful companion to meals and memories around the world **since 1925**. Respect for tradition and authenticity have been Le Creuset’s guiding principal for nearly 100 years - our passion for superior artisanal quality, exceptional design, and European craftsmanship have remained constant.

**Who we are looking for**:
We are looking for **an Operations Coordinator **for a **permanent position**.

The Operations Coordinator is responsible for **providing exceptional service** to all our customers, in collaboration with our Account Managers.

With our customers being our number one priority, all enquiries must be handled in an efficient manner - **with understanding and compassion for the customer’s situation** and **in accordance with our policies and procedure** while **providing a world-class experience**.

**The perks**:

- Health insurance
- Contribution to your RRSP
- Generous employee discount: How much space do you have in your kitchen? Seriously.
- Hybrid position
- Computer equipment provided to be as comfortable at home as in the office
- Monthly birthday and milestones celebrations
- Regular team lunches
- Cheerful and dynamic team
- Bright offices and pleasant kitchen for meals
- End of year celebration dinner

**Your day-to-day**:

- Managing customer relationships
- Processing product returns and warranty claims
- Acting as the primary interface between sales and logistics
- Overseeing shipments, deliveries, and any related follow-up with customers
- Coordinating the sales process involving sales quotations, order creation, customer agreements, management of sales commissions, and customer charges
- Manage product flow to ensure timely and accurate processing of merchandise through the warehouse, outbound deliveries and invoicing
- Working with finance and accounting to resolve supplier billing issues and invoicing discrepancies

**Your assets**:
Post-secondary education - an asset

**Bilingual** (English and French)

**2 years of minimum experience in retail/customer service** - an asset

**Experience with ERP systems** (Microsoft D365 an asset)

Experience with order entry and inventory controls

Knowledge of Microsoft Excel

Strong interpersonal and **communications skills**

Ability to maintain a positive attitude in a fast-paced work environment

Ability to **organize and prioritize workload**

Professional attitude, self-motivated, and ability to be flexible and deal with change

**Great attendance and punctuality** record, including adherence to schedule while being flexible towards hours worked as per business needs

Passionate about Le Creuset products and our customers

**Why join us**:
Our mission is simple - **to inspire and empower people everywhere to make joy through cooking**. Our recipe is equal parts passion, hard work and fun with a culture as vibrant as our products. We constantly stretch ourselves and encourage our team to do the same. When you join Le Creuset, you become part of a **dynamic team that focuses on innovation and collaboration**. You are part of something bigger from your first day to every moment thereafter, you’re going to love what you do

LCRT1

Pay: $42,500.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Montréal, QC H4C 3X6: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Gestion de la relation client: 2 years (preferred)

**Language**:

- Anglais (required)
- Français (required)

Work Location: Hybrid remote in Montréal, QC H4C 3X6

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