Travel Operations Coordinator

2 weeks ago

Montréal QC, Canada The North Travel Group Inc. Full time

Company Overview:

Are you ready to combine your passion for travel, sports, and creating unforgettable experiences? The North Travel is a fast-growing, Montreal-based sports tour operator on a mission to reinvent travel experiences for amateur athletes We create dynamic, all-inclusive sports trips that mix friendly competition with immersive travel. From competing against local teams to diving deep into new cultures, our 7-10 day tours are crafted to be unforgettable. As we scale, we’re looking for a Travel Operations Coordinator to join our founding team and take the lead on making these tours seamless and exciting for our clients. This role has huge potential for growth and creative input as we expand.

Position Overview:

This isn’t just any travel logistics role—it’s the heart and soul of what makes our trips memorable. The Travel Operations Coordinator will take charge of everything behind the scenes, ensuring that every trip is a once-in-a-lifetime adventure. From securing unique accommodations and managing transportation to curating activities that make our tours stand out, you’ll be the architect of each tour’s flow. We're looking for someone with high energy, attention to detail, and an obsession with travel logistics who’s ready to grow with us and bring new ideas to the table.

Key Responsibilities:

1. Accommodation Management

  • Scout out and secure unique, athlete-friendly accommodations that align with our brand’s adventure vibe.
  • Own the entire booking process—from researching and getting RFPs to

negotiating the best rates and confirming every detail for an unforgettable stay.

  • Build lasting relationships with hotel partners and keep them engaged with our growing company and needs.

2. Ground Transportation Coordination

  • You’re the mastermind behind how our clients get from point A to B. Research top-notch transportation providers and negotiate terms.
  • Maintain direct communication with drivers, anticipate schedule changes, and ensure that every bus, driver, and vehicle is set to provide reliable transport, no matter where in the world we’re headed.

3. Activity and Meal Reservations

  • Curate unforgettable local experiences that give our clients a true taste of the destination. Book unique activities and one-of-a-kind meals that fit our adventurous, community-driven ethos.
  • Collaborate with local venues to design group-friendly menus that showcase the country’s authentic cuisine, thoughtfully balancing cost considerations with exceptional quality to deliver a memorable experience.

4. Client Services and Administration

  • Be the go-to contact for clients, guiding them through everything from registration to final trip prep. Collect and manage participant details, payment schedules, and all travel documents, creating a streamlined experience.
  • Set up group communication channels (WhatsApp), craft custom tour information packages, and provide hands-on support before, during, and after the tour. We want every client to feel cared for and ready to dive into the adventure

5. Marketing and Communications:

  • Create and distribute a periodic newsletter to engage clients, highlight upcoming tours, share travel tips, and build brand loyalty.
  • Collaborate with leadership on crafting email campaigns and marketing materials that drive bookings and grow our client base.
  • Monitor and respond to client inquiries across communication platforms (email, social media, etc.), fostering strong relationships and a sense of community.

What You Bring:

  • Hustle and Initiative:
    You’re a go-getter who thrives on taking responsibility and proactively solving challenges to ensure seamless travel experiences.
  • Experience:

    2+ years of experience in travel coordination, event planning, or a startup environment.
  • Negotiation and People Skills:

    You know how to lock in great deals and build relationships that open doors, thanks to your knack for negotiation and rapport-building.
  • Organizational Brilliance:

    You can juggle complex itineraries, schedules, and client requests without missing a beat.
  • Client-First Attitude:
    You’re responsive, friendly, and know how to turn customer service into a memorable experience.
  • Tech Savvy:
    Proficient with Excel, booking systems, and CRM tools, and comfortable with digital communication platforms.
  • Language Requirements:

    Fluency in English is required for communication with our international partners and clients;
    proficiency in French is an asset.

Why Join Us?

  • Growth Opportunity:
    Be a core member of an early-stage startup with massive potential for personal and professional growth. As we scale, you'll have the opportunity to take on new challenges, innovate, and shape the company's future, all while growing your own career.
  • Dynamic Culture:

    We’re ambitious, adventurous, and fueled by a passion for travel and sports. Join a vibrant team that thrives on creativity, collaboration, and pushing boundaries to create unforgettable experiences. Your ideas and contributions will have a direct impact on the company’s success.
  • Collaboration with Founders :
    In this role, you’ll work directly with the founders to ensure smooth execution of all tours and to help shape the company’s future. You’ll have a hands-on role in every aspect of the operation, from logistics to creative input, and will be a key player in helping us grow.
  • Work Environment :
    This is a hybrid role based in Montreal, offering flexibility between working remotely and in our Montreal office. While the position does not require any travel, you’ll play a pivotal role in coordinating every element of our exciting tours.

Ready to help us disrupt the travel industry and bring sports-focused travel to life? Join us and play a crucial role in building a brand that redefines how amateur athletes experience the world

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