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Hotel Receptionist

1 month ago

Edmonton, Alberta, Canada ILIYAN HOSPITALITY INC Full time

We are seeking a highly organized and detail-oriented Hotel Receptionist to join our team at ILIYAN HOSPITALITY INC. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient check-in and check-out process, and handling all guest inquiries and requests.

Key Responsibilities:

  • Process guest arrivals and departures, including checking in and out, and handling any issues that may arise
  • Provide information on hotel facilities and services, including room rates, amenities, and local attractions
  • Answer telephone calls and relay messages to guests and staff
  • Handle guest requests and complaints in a professional and courteous manner
  • Perform clerical duties, such as faxing, filing, and photocopying

Requirements:

  • 2 years of experience in a customer service role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • High school diploma or equivalent required