Hotel Receptionist with Excellent Guest Service Skills

1 week ago


Edmonton, Alberta, Canada Harbour House Hotel Full time
About Harbour House Hotel

Harbour House Hotel is a leading hospitality provider, dedicated to delivering exceptional guest experiences.

Job Title: Front Desk Hotel Clerk

We are seeking a highly motivated and detail-oriented individual to join our team as a Front Desk Hotel Clerk. This role involves providing excellent guest service, ensuring seamless check-in and check-out processes, and maintaining the highest standards of hotel operations.

Key Responsibilities:
  • Guest Services: Register arriving guests, assign rooms, process group arrivals and departures, take, cancel, and change room reservations, provide information on hotel facilities and services, and assist clients/guests with special needs.
  • Administrative Tasks: Balance cash, complete balance sheets, cash reports, and related forms, maintain an inventory of vacancies, reservations, and room assignments, and perform clerical duties such as faxing, filing, and photocopying.
  • Communication: Answer telephone calls, relay messages, and contact customers to deliver requested wake-up calls.
Requirements:
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a similar role.
Working Conditions:

This position requires working in a fast-paced hotel environment, with regular interaction with guests, colleagues, and management.

Benefits:

As a valued member of our team, you will enjoy a competitive salary, opportunities for professional growth and development, and a comprehensive benefits package.

Estimated Salary:

$45,000 - $55,000 per annum, based on experience and location.


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