Hotel Receptionist with Excellent Guest Service Skills
1 week ago
Harbour House Hotel is a leading hospitality provider, dedicated to delivering exceptional guest experiences.
Job Title: Front Desk Hotel ClerkWe are seeking a highly motivated and detail-oriented individual to join our team as a Front Desk Hotel Clerk. This role involves providing excellent guest service, ensuring seamless check-in and check-out processes, and maintaining the highest standards of hotel operations.
Key Responsibilities:- Guest Services: Register arriving guests, assign rooms, process group arrivals and departures, take, cancel, and change room reservations, provide information on hotel facilities and services, and assist clients/guests with special needs.
- Administrative Tasks: Balance cash, complete balance sheets, cash reports, and related forms, maintain an inventory of vacancies, reservations, and room assignments, and perform clerical duties such as faxing, filing, and photocopying.
- Communication: Answer telephone calls, relay messages, and contact customers to deliver requested wake-up calls.
- Secondary (high) school graduation certificate.
- 1 year to less than 2 years of experience in a similar role.
This position requires working in a fast-paced hotel environment, with regular interaction with guests, colleagues, and management.
Benefits:As a valued member of our team, you will enjoy a competitive salary, opportunities for professional growth and development, and a comprehensive benefits package.
Estimated Salary:$45,000 - $55,000 per annum, based on experience and location.
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