Concierge

6 months ago

Edmonton, Canada FirstService Residential, Alberta Full time

Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's leading property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.

Do you consider yourself as a brand ambassador, as well as capable to create an elevated experience? Do you have experience in a high end luxury environment?

**Duties & Responsibilities**:

- Welcome and acknowledge all residents, contractors, and guests according to established standards.
- Respond to resident requests for special arrangements or services (e.g., reservations, dry cleaning, transport), by planning or identifying appropriate providers.
- Respond to special requests from residents with unique needs and follow up to ensure satisfaction.
- Manages owner and tenant inquiries, complaints, parcels, and general requests. Being proactive in ensuring problems are addressed in a timely manner to ensure an exceptional level of customer satisfaction.
- Being genuinely helpful at all times, addressing concerns immediately and escalating the ones which cannot be completed.
- Gather, summarize, and provide information to residents about the property and surrounding area amenities, including special events and activities.
- Answering phone calls using appropriate etiquette, logging reports, perform administrative duties as assigned.
- Ensure uniform and personal appearance are crisp, clean, and professional.
- General tidying of the front entrance and lobby space including changing garbage, vacuuming, cleaning the entry doors and glass as needed.
- Monitor amenity space for service, safety, and well-being of residents.
- Responsible for access controls for contractors.
- Follows established procedures and policies when completing tasks, maintain confidentiality of proprietary information, and protect company assets.
- Orders office supplies and maintains inventory.
- Complying with company procedures and safety policies.
- Perform other reasonable job duties as requested by Supervisors.

**Qualifications & Skill Requirements**:

- At least 2-years customer service experience required.
- Prior experience as a concierge in a hotel environment considered an asset.
- Driven and aspiring to always create a positive environment for all guests.
- Exceptional interpersonal skills
- Interest in meeting new people, building connections and building experiences.
- Clear communication both verbal and written
- Able to work flexible hours, availability for evenings and weekends required.
- Must be computer literate and understanding of Microsoft office, included but not limited to Excel, Word, Outlook
- Professional attitude and appearance
- Ability to work as a team, be creative, and think outside of the box

**This position requires flexibility with shift work to cover weekdays, evenings and weekends, as well as needed for sick days, vacations, or additional administrative support.**

**Job Types**: Full-time, Permanent

**Benefits**:

- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
Proof of vaccination required.

Application question(s):

- How many years of front desk/receptionist experience do you have?

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: In person

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