Front Desk Agent and Night Auditor

3 days ago


Edmonton, Canada Coast West Edmonton Hotel & Conference Centre Full time

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

**Responsibilities**
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients’ concerns in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

**Requirements**:

- **Available to do any shifts (7 am - 3 pm, 3 pm - 11 pm OR 11 pm - 7 am)**:

- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Experience with hotel reservations software, like Hotel Concept
- Understanding of how travel planning websites operate, like Booking, Expedia, and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Diploma in hotel management is a plus

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $15.00-$16.50 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hotel Front Desk: 2 years (required)

Work Location: In person



  • Edmonton, Canada Best Western Cedar Park Inn Full time

    **Best Western Cedar Park Inn is looking for a Front Desk Agent/ Night Auditor. You will be responsible for providing a welcoming and friendly guest experience to everyone staying with us.** **What will I be doing?** - Provide friendly, customer-oriented service - Register arriving guests and process check-outs - Provide information on hotel facilities and...


  • Edmonton, Canada Best Western Cedar Park Inn Full time

    **Best Western Cedar Park Inn is looking for a Front Desk Agent/ Night Auditor. You will be responsible for providing a welcoming and friendly guest experience to everyone staying with us.** **What will I be doing?** - Provide friendly, customer-oriented service - Register arriving guests and process check-outs - Provide information on hotel facilities and...


  • Edmonton, Canada Rosslyn Inn & Suites Full time

    Job Summary: We are seeking a detail-oriented Night Auditor to join our team. The Night Auditor will be responsible for overseeing the hotel front desk operations during the night shift, ensuring exceptional guest service and accurate financial reporting. **Responsibilities**: - Conduct the nightly audit process, reviewing all financial transactions from...

  • Night Auditor

    1 week ago


    Edmonton, Canada Coast Hotels Full time

    Your company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Night Auditor-Front Desk Agent will contribute to the overall success of the hotel by anticipating guest needs and providing friendly, efficient, and...


  • Edmonton, Canada Quality Inn West Edmonton Full time

    Permanent part-time relief position with 2 to 3 shifts per week to cover days off and vacations. Overnight shift from 11 pm to 7 a.m. Must be able to work independently and have previous hotel front desk or Night Auditor experience. Night auditors are responsible for reconciling and balancing the day's transactions; reports must be completed and sent nightly...


  • Edmonton, Canada Radisson Hotel and Convention Centre Full time

    The Radisson Hotel and Convention Centre Edmonton is looking for a Full time Front Desk Agent. At our hotel guests feel that we are their home away from their home because of our staff are **friendly, empathetic and are willing to go the extra mile for our guests**. **Main duties and responsibilities includes but not limited to**: - Register arriving...


  • Edmonton, Canada Pomeroy Lodging LP Full time

    **We are looking for a Night Auditor to join our team!** - Is attention to detail important to you? Do you excel in problem-solving and mathematics? This is the perfect job for you!_ As a Night Auditor, you are accountable for balancing and closing the day’s business accurately and timely, preparing the hotel for the next day’s operation, and ensuring...


  • Edmonton, Canada Days Inn by Wyndham Edmonton Downtown Full time

    The position of Night Auditor/Guest Service Agent is often the initial point of contact for guests of the hotel. This position is responsible for greeting and registering guests, providing outstanding service for guests during their stays, and settling guest accounts upon completion of their stays. Ensures the accuracy of financial information required for...


  • Edmonton, Alberta, Canada Radisson Hotel and Convention Centre Full time

    The Radisson Hotel and Convention Centre Edmonton is looking for a Full time Front Desk Agent.At our hotel guests feel that we are their home away from their home because of our staff are friendly, empathetic and are willing to go the extra mile for our guests.Main duties and responsibilities includes but not limited to:Register arriving guests and assign...


  • Edmonton, Canada Hampton Inn & Suites Edmonton International Airport Full time

    We are looking for an energetic, motivated, empowered key player to join the Hampton Inn & Suites Edmonton International Airport team in Leduc. For the key role of Front Desk/Night Auditor **Duties**: - Deliver exceptional guest experience - Work scheduled are 7am-3pm 11pm-7am and 7am-3pm - Answering telephones - Checking in and checking out guests -...


  • Edmonton, Canada Days Inn by Wyndham Edmonton Downtown Full time

    The position of Night Auditor/Guest Service Agent is often the initial point of contact for guests of the hotel. This position is responsible for greeting and registering guests, providing outstanding service for guests during their stays, and settling guest accounts upon completion of their stays. Ensures the accuracy of financial information required for...


  • Edmonton, Alberta, Canada Days Inn by Wyndham Edmonton Downtown Full time

    The position of Night Auditor/Guest Service Agent is often the initial point of contact for guests of the hotel. This position is responsible for greeting and registering guests, providing outstanding service for guests during their stays, and settling guest accounts upon completion of their stays. Ensures the accuracy of financial information required for...

  • Night Auditor

    1 week ago


    Edmonton, Alberta, Canada Holiday Inn Express & Suites Edmonton South Full time

    Job SummaryHoliday Inn Express & Suites is currently hiring a full-time Night Auditor who will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. Hotel Night Auditors are required to work through the night shift on the front desk. They will make room...

  • Night Auditor

    2 months ago


    Edmonton, Canada Holiday Inn Express & Suites Edmonton South Full time

    **Job Summary** Holiday Inn Express & Suites is currently hiring a full-time Night Auditor who will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. Hotel Night Auditors are required to work through the night shift on the front desk. They will make room...


  • Edmonton, Canada Best Western Cedar Park Inn Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in...


  • Edmonton, Canada Holidayinn Express and Suites Edmonton SW- Windermere Full time

    **Night Auditor, Part time** The Holiday inn Express and Suites Edmonton SW-Windermere is located 6125 Andrews Loop SW Edmonton. Our profession team is looking for **Night Auditor **to for join our busy and professional team. **Secondary (high) school graduation certificate** **Experience an asset** **Business Equipment and Computer Applications** - Word...


  • Edmonton, Canada Wingate Edmonton West Full time

    The position of Guest Services Agent is often the initial point of contact for guests of the hotel. This position is responsible for greeting and registering guests, providing outstanding service for guests during their stays, and settling guest accounts upon completion of their stays. The Guest Services Agent is also responsible for making and modifying...


  • Edmonton, Alberta, Canada Coast West Edmonton Hotel & Conference Centre Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.Hotel Front Desk Agent's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the...


  • Edmonton, Canada Ramada by Wyndham Edmonton South Full time

    **Ramada by Wyndham Edmonton South** is dedicated to providing exceptional service and creating memorable experiences for our guests. We are currently seeking a full-time **Guest Service Agent / Night Auditor** to join our team and serve as the primary point of contact for our guests. This role is integral to our commitment to excellence in hospitality and...

  • Night Auditor

    2 months ago


    Edmonton, Canada Four Points by SheratonElement Edmonton West Full time

    **Job Summary** **NIGHT AUDITOR DUTIES AND RESPONSIBILITIES**: - Posts room charges and taxes to guest accounts. - Post charges to the guest accounts that have not been posted or were incurred on the night audit shift. - Transfer charges and deposits to master accounts. - Checks to see that all charges are assigned to the appropriate departments. - Balance...