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Hotel Receptionist

1 month ago

Edmonton, Alberta, Canada Marlow Properties ( B.C. ) Inc. Full time

Job Summary: We are seeking a highly organized and detail-oriented Guest Services Representative to join our team at Marlow Properties (B.C.) Inc. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:

  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account the specific needs of each group.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, as well as recommendations for local points of interest.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring accurate and up-to-date records.
  • Perform various clerical duties, including faxing, filing, and photocopying.
  • Answer telephone calls and relay messages to guests and staff in a timely and efficient manner.
  • Assist guests with special needs, providing personalized support and attention.
  • Contact guests to deliver requested wake-up calls, ensuring timely and accurate service.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.

Requirements:

  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a related field.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff.
  • Ability to maintain confidentiality and handle sensitive information with discretion.