Hotel Receptionist and Room Coordinator

2 weeks ago


Edmonton, Alberta, Canada Royal Lodge Full time

Hotel Reception and Room Coordination Role at Royal Lodge


We are seeking a highly skilled and detail-focused Hotel Receptionist and Room Coordinator to join our team at Royal Lodge.


Key Responsibilities:



  • Deliver exceptional customer service to guests, answering queries and resolving any issues in a timely and professional manner.
  • Manage room reservations, check-ins, and check-outs efficiently, ensuring seamless guest experiences.
  • Process guest payments and handle cash handling duties with accuracy and attention to detail.
  • Provide information on hotel facilities, local points of interest, and services to guests, enhancing their stay with Royal Lodge.
  • Collaborate with the team to maintain a clean and organized reception area, promoting a welcoming atmosphere for guests.
  • Manage guest departures, calculate charges, and process payments in a prompt and courteous manner.
  • Perform various administrative tasks, such as faxing, filing, and photocopying, to support the smooth operation of the reception.
  • Respond to phone calls and relay messages to guests, ensuring their needs are met promptly.
  • Coordinate with guests to deliver wake-up calls, ensuring they start their day on time.

Requirements:



  • Friendly Interpersonal Skills
  • Excellent Communication
  • Team Player

The ideal candidate will possess excellent interpersonal skills, be an effective communicator, and be a team player. If you are a motivated and detail-oriented individual who enjoys providing exceptional customer service, we encourage you to apply for this exciting opportunity at Royal Lodge.


Why Join Royal Lodge:



  • Opportunity to work with a dynamic team in a fast-paced environment.
  • Chance to develop your skills and knowledge in hotel reception and room coordination.
  • Competitive salary and benefits package.
  • Opportunities for career growth and advancement.

We look forward to receiving your application.



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