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Office Manager

4 weeks ago

Whistler, Canada Mountain Skills Academy Full time

Salary: $23-25/hr

Mountain Skills Academy & Adventures is the leading provider of guided services and courses in the Sea to Sky area since 1991. Based in Whistler, we offer tours and courses in Whistler, Squamish and many more locations. We guide and instruct avalanche skills, backcountry skiing, rock climbing, mountaineering and more We are proud to retain our Tripadvisor Hall of Fame status for the last 7+ years, as well as a 5-star rating on all review platforms.

As the Office Manager at Mountain Skills Academy & Adventures, you will play a crucial role in ensuring the smooth and efficient operation of our small business. You will be responsible for overseeing the administrative aspects of the company and managing a small team of Guest Service Agents. Your attention to detail, organizational skills, and ability to multitask will be essential in delivering top-notch customer service to our clients and maintaining the behind-the-scenes processes that keep our adventure guide company running.

**Key Responsibilities**:

- Maintain office policies and procedures, including procurement of supplies and equipment.
- Oversee the booking and scheduling system to optimize trip planning efficiency.
- Provide training, guidance, and support to ensure a high standard of customer interactions.
- Manage work shift scheduling and responsibilities, regularly monitoring and evaluating performance.
- Handle customer inquiries, reservations, and bookings efficiently.
- Professionally address and resolve customer feedback and complaints.
- Assist with invoicing and payment processing, including the management of petty cash.
- Collaborate with the management team on budgeting and expense tracking.
- Maintain a well-organized inventory of retail, outdoor equipment and gear.

**Qualifications**:

- Proven experience in office management or a similar administrative role.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Experience in supervising or leading small teams.
- Proficiency in using office software and scheduling tools.
- A passion for outdoor activities and adventure is a plus.

**Compensation Package**:

- Competitive salary (Salary range: $48,000-52,000)
- Pro deals with various outdoor equipment companies
- Friends and family deals on tours and courses
- Free access to all MSAA courses
- Opportunities for professional development and growth
- Inclusive and supportive work environment

**How to Apply**: