Assistant Front Office Manager

2 weeks ago

Whistler, Canada Crystal Lodge Full time

The Crystal Lodge in the heart of Whistler village is currently recruiting for a full-time Assistant Front Office Manager.

The key purpose of this role is to work in conjunction with the Front Office Manager to lead the team in all aspects of guest relations, recruitment and performance management, and overall day to day Front Office duties.

Some of the responsibilities for this role include, but are not limited to:

- Conduct interviews for recruitment needs of the Front Office team, completing the on-boarding process by working with the HR department to ensure a successful hire.
- Train, develop and coach members of the Front Desk team that maximises guest satisfaction and delivers a consistent service level to our guests. When applicable, address concerns and manage accordingly.
- Responsible for managing all guest recovery requirements when elevated past the Manager on Duty (both in-house and post-departure) by providing solutions and action plans. Identifying trends and create appropriate recommendations.
- Provide a hands-on support the Front Office team by completing check ins/ outs, walk-in and telephone reservations. Seasonal support with bike and ski valet.
- Lead and attend morning and Front Desk meetings by communicating efficiently and effectively so the teams’ expectations and requirements are managed accordingly.
- Be available to attend emergency situations within the hotel and act as a lead to resolve.

Please note that this list is not exhaustive, and you will be required to complete additional duties that ensure the Front Desk team, and wider business are successful in operations.

It is essential that the successful hire possess outstanding communication skills (written, interpersonal, verbal and listening), along with the ability to make strong and quick decisions whilst remaining calm and professional. This can be a very busy role at times, so time management, organisational and delegation skills that assist in maximising your time are imperative to ensure you succeed.

At times, this will be a physical role where you will be required to walk around the hotel to investigate guest concerns, as well as spend time standing at the Front Desk supporting our guests with their queries, luggage and potential ski/ bike equipment. This role will also require times where you will be required to sit at a desk for prolonged periods of time.

Benefits and perks for this position include:

- Credit towards the Spirit Pass program annually
- Extended health benefits
- Length of service awards
- Annual complimentary stays within the hotel, as well as further hotel stay discounts
- Discounts at Beacon Pub & Eatery, Table Nineteen and GolfBC
- Monthly birthday and anniversary celebrations
- Employee only ski and bike storage on site
- Team events throughout the year
- Excellent location in the center of Whistler village for skiing, biking and transit

If this sounds like the perfect next step in your hospitality career, we would love to hear from you

  • Assistant Front Office Manager

    5 days ago

    Whistler, Canada Crystal Lodge Full time

    The Crystal Lodge in the heart of Whistler village is currently recruiting for a full-time Assistant Front Office Manager. The key purpose of this role is to work in conjunction with the Front Office Manager to lead the team in all aspects of guest relations, recruitment and performance management, and overall day to day Front Office duties. Some of the...

  • Overnight Front Office Supervisor

    Found in: Talent CA C2 - 1 week ago

    Whistler, Canada Accor Full time

    Company Description Nestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia - Host Mountain Resort of the 2010 Winter Olympics. Whistler is Canada’s premier, year-round outdoor adventure destination. Offering ski-in, ski-out convenience and on-site championship golf...

  • Overnight Front Office Supervisor

    Found in: beBee jobs CA - 6 days ago

    Whistler, British Columbia, Canada Fairmont Château Whistler Full time

    Company DescriptionNestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia - Host Mountain Resort of the 2010 Winter Olympics. Whistler is Canada's premier, year-round outdoor adventure destination. Offering ski-in, ski-out convenience and on-site championship golf course,...

  • Front Desk Agent

    6 days ago

    Whistler, Canada Pan Pacific Whistler Full time

    _Do you want to experience the lifestyle in Whistler, BC - Canada's premier ski resort town? Pan Pacific Whistler is looking for Guest Services Agents to join our team. Elevate your Hospitality career at Canada’s Best Ski Hotel!_ **Position Summary** Reporting to the Front Office Manager, the Guest Services Agent acts as the guest experience...

  • Front Desk Supervisor

    3 days ago

    Whistler, Canada The UPS Store #157 Whistler Full time

    Responsibilities: - Manage the front desk operations and ensure smooth and efficient functioning NOC 1211. - Greet and welcome customers in a friendly and professional manner. - Handle mailbox customers, ensuring accuracy of mail processing and timely processing. - Assist guests with any requests or questions regarding their packages. - Coordinate with...

  • Housekeeping/front Desk Assistant

    2 days ago

    Whistler, Canada Elevate Vacations Full time

    **About us** Elevate is a small Property Management business in Whistler Mountain Resort - Welcoming passionate and talented people to join us. We are looking for a vibrant, dedicated individual who would be interested in working with our housekeeping team (Thu-Sun/3 days) and our front desk team (Mon-Tue/2 days). This exciting opportunity will allow you to...

  • Assistant Bar Manager

    Found in: Talent CA C2 - 1 week ago

    Whistler, Canada Toptable Group Full time

    Position: Assistant Bar Manager, Araxi Reports to: Restaurant Director, Araxi The culinary cornerstone in the heart of Whistler Village, Araxi enjoys a long held international reputation for excellence in food, wine and hospitality. As an early pioneer of farm to table dining, Culinary Director James Walt’s seasonally focused menus celebrate the...

  • Front Desk Agent

    21 hours ago

    Whistler, Canada Elevate Vacations Full time

    **About us** Elevate is a Property Management business in Whistler Mountain Resort - Welcoming passionate and talented people to join us. We are looking for a vibrant, dedicated individual who would be interested in working with our team. This exciting opportunity will allow you to grow within the company. **Hours**: 10am - 6pm, Friday - Tuesday. 5...

  • Manager On Duty

    5 days ago

    Whistler, Canada Crystal Lodge Full time

    The Crystal Lodge are looking for a Manager on Duty to join their Front Desk team starting in April 2024 ready for the busy summer season! This is a great opportunity for experienced Front Desk/ Reservations Agents to make the next step in their career! Some of the duties you will be expected to complete as MOD include, but are not limited to: - Checking...

  • Overnight Front Desk Supervisor

    Found in: beBee jobs CA - 5 days ago

    Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Overnight Front Desk Supervisor

    Found in: Talent CA C2 - 6 days ago

    Whistler, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Assistant Manager, Hotel

    2 days ago

    Whistler, Canada The Listel Hotel Whistler Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 1 year to less than 2 years **Work site environment**: - Non-smoking - Air conditioned **Tasks**: - Recruit and hire staff - Supervise staff - Conduct training sessions - Perform front desk duties - Enforce policies and...

  • Front Desk Agent

    Found in: beBee jobs CA - 2 weeks ago

    Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Night Audit

    1 week ago

    Whistler, Canada WHISTLER PREMIER Full time

    Have you considered working Night Audit? Would you would prefer more time on the mountain before work? Do you enjoy burning the midnight oil? Or are you simply looking to join a brilliant team in a workforce you can excel in? - Look no further, this position will be the perfect fit!! Here at Whistler Premier we have a strong team-based workplace culture and...

  • Guest Manager Assistant

    Found in: Jooble CA O C2 - 2 weeks ago

    Whistler, BC, Canada Four Seasons Hotels Full time

    About Four Seasons: Four Seasons is powered by our people. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that...

  • Front Desk Agent

    20 hours ago

    Whistler, Canada FAIRMONT Full time

    **Company Description** Your team and working environment**: Nestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia - Host Mountain Resort of the 2010 Winter Olympics. Located in the spectacular coastal mountain range, Whistler is Canada’s premier, year-round outdoor...

  • Front Desk Agent

    Found in: Talent CA C2 - 2 weeks ago

    Whistler, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Part-time Front Desk Agent

    2 days ago

    Whistler, Canada Pinnacle Hotel Whistler Full time

    Front Desk Agent **Responsibilities**: - Greet and welcome guests in a friendly and professional manner - Register guests and assign rooms, ensuring all necessary information is obtained - Answer phone calls and provide information to guests or transfer calls to appropriate departments - Handle guest check-ins and check-outs efficiently and accurately -...

  • Bar Manager

    2 weeks ago

    Whistler, Canada Il Caminetto Full time

    **Position**:Bar Manager, Il Caminetto **Reports to**:Restaurant Director A storied address in the heart of Whistler's Village, Il Caminetto features an understated, nature-inspired interior design that speaks to the beauty of the spectacular landscape and plays to the authenticity of the location. The regionally focused menu melds local favours to showcase...

  • Long Term Rental Property Manager

    2 days ago

    Whistler, Canada Mountain Country Property Management Ltd. Full time

    **About this Role**: - Long-term career role requiring a minimum 2-year commitment. - Full-time, Monday - Friday 9am-4:30pm schedule; occasional on call after hours work or weekend work required. - Benefits/Perks include a ski pass, educational funding and support, medical benefits; monthly expense stipend. - Emergency on call on a rotating schedule - BC...