Front Office Manager

5 days ago

Whistler, Canada AccorHotel Full time

**Company Description**
Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Providing engaging and personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into memories for our guests. Showcase your leadership and interpersonal strengths as Front Office Manager, where you will lead our team of service ambassadors, maximize Front Office operations and ensure exceptional guest service.

**Salary Range**:
$72,000 - $76,000 per annum, dependent on skills and experience

**Job Duties Include**:

- Lead and manage all aspects of the Front Office department and ensure all service standards are followed
- Actively involved in the continuous improvement of driving revenue and improving efficiencies
- Handling of guests comments and complaints, ensuring guests needs are exceeded
- Interviewing and recruitment of Front Office staff
- Oversees and participates in guest relations and directs arrangements for VIP and special attention reservations
- Gives effective support to staff for the work, which has to be done and assists in all matters pertaining to the Front Office, including Front Desk, Night Reception, and Overnight Royal Service
- Organizes, co-ordinates and supervises training, conduct regular training sessions and communications meetings
- Responsible for development and performance management of all Front Desk colleagues and leaders
- Coordinating and communicating pertinent information to all other departments to ensure the highest level of guest service

**Qualifications**
- Previous leadership experience required
- Previous Property Management System experience required
- University/College degree in a related discipline preferred
- Ability to focus attention on guest needs, remaining calm and courteous at all times

**Job Perks & Benefits**:

- Subsidized staff accommodation provided
- Complimentary meal in our staff cafeteria per shift
- Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
- Hotel leisure benefits including Golf/Ski passes

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

**Why work for Accor? **We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

**APPLY TODAY**: For more information on working and living at the Fairmont Chateau Whistler please visit Fairmont Chateau Whistler Careers (whistler-jobs.ca)

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