Front Office Manager

3 months ago

Whistler, Canada Listel Hotel Whistler Full time

**Who are we?**
We run a fun and dynamic operation and we’re renowned for our innovative approach to hospitality operations. We believe that harnessing our creative side, and unique ways of thinking, are what create memorable experiences for our guests, and our team members.

**The role**:
The Front Office Manager is responsible for leading the guest services team at the Listel Hotel. The Front Office Manager oversees the front office team, and ski valets, and works closely with Housekeeping and Maintenance team and other departments to ensure the highest level of guest service is achieved.

**Day to day**:

- Working closely with the Housekeeping and Maintenance Departments to ensure outstanding guest satisfaction.
- Maintaining regular effective communication within the Front Office Department as well as with other Department Heads.
- Interviewing, onboarding and training Front Office employees to achieve consistently superior guest service levels.
- Performance reviews of all Front Office Staff and providing consistent feedback and coaching, and holding periodic Front Office Staff Meetings
- Scheduling front office staff
- Assisting in ensuring that yield management goals, as well as rate and occupancy goals are conveyed to departmental staff, and that every effort is made to attain these goals.
- Working with General Manager, ensuring that budgeted revenues are attained, and costs are controlled.
- Working in conjunction with Reservations Manager and Revenue Manager to ensure Group and IT reservations are properly entered and maintained.
- Ensure all reservations and accounting practices are maintained and properly followed.
- Responding in a timely manner to all guest feedback on various online platforms
- Ensuring Front Office procedural manuals are updated regularly
- Proficiency with all Front Office systems, liaising with various suppliers regarding maintenance of these systems.
- Ensuring inventory of Front Office related items, and re-order items when necessary.
- Assisting Accounting in dealing with guest billing concerns.
- Any other reasonable duties that may be assigned periodically.

**Qualifications**:

- Previously demonstrated commitment to exceeding Guest expectations with demonstrated eye for detail and guest satisfaction
- Professional attitude, with impeccable interpersonal skills
- Ability to work under pressure, with strong attention to detail and time management
- Minimum 1-2 years experience in a front office position,
- Minimum 1-2 years experience in a Hospitality leadership role
- Excellent Organizational, written and oral communication skills
- Computer literacy and proficiency, including Microsoft office and hotel PMS systems
- Ability to follow instructions, be a self-starter and work independently
- Diploma or certificate in Hospitality management is preferred
- Ability to lift/carry up to 45 lbs.
- Must be eligible to work in Canada

**Perks and Benefits**:

- Food & Beverage, and Hotel discounts
- RRSP or TFSA contributions
- Growth and advancement opportunities
- Fun and social environment
- Education assistance program
- Centrally located in the Whistler Village

**Job Types**: Full-time, Permanent

Pay: $64,000.00-$68,000.00 per year

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- RRSP match
- Vision care

Ability to commute/relocate:

- Whistler, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Management: 1 year (required)
- Hotel experience: 2 years (required)

**Location**:

- Whistler, BC (required)

Work Location: In person

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