Internal Business Development Manager

6 months ago

Kitchener, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

Are you a dynamic, driven individual with a passion for sales and a competitive spirit? If so, we have the perfect opportunity for you Unleash your potential and grow your career with us by joining Manulife Bank's Internal Business Development team

**What we are looking for**:
You are a consultative and engaging ambassador for our Bank products who knows how to get things done while maintaining and fostering important relationships. You contribute by bringing your industry knowledge and territory management skills into the regional marketplace to help others understand that managing money doesn’t need to be complicated.

Overall, we are looking for someone who can make a difference by working with Financial Advisors to help make their client’s money work harder and provide strategic partnerships to grow and maintain their practices.

**Key Responsibilities**:
The focus of an IBDM is to develop, maintain, and expand both internal and external relationships within a specified geographic territory through regular strategic contact with Financial Advisors and your territory partners, as articulated in your quarterly business plan.

**50% (Min) Activity and Sales**
- IBDMs are dialing out to Financial Advisors 40 times per day, with the intention of educating advisors on our banking products and strategies, scheduling virtual meetings and in-person meetings for your BDM partners, and moving the sales process forward.
- You will also be conducting your own meetings with advisors to drive sales and understand their practices. During these calls, the IBDM will be encouraged to educate the advisor on “Why Manulife Bank” and help to build and maintain a relationship with the Advisor, the Bank, and our partners.
- The IBDM will call Financial Advisors unfamiliar with Manulife Bank with the intention of integrating banking solutions with their clients. These contacts are made through strategic use of Salesforce, cold calling, and AI-powered technologies.
- The IBDM is responsible for achieving all sales and activity goals set out in their yearly plans.

**30% Business Development / Strategic Growth**
- IBDMs assist with service cases and critical issues from advisors and help to address their concerns and resolve issues.
- The IBDM will collaborate with the Field Support Team, and other Manulife business divisions, to investigate, handle, and resolve Financial Advisor concerns.
- Weekly touch points with your BDM partners to help plan the BDMs meeting schedule and discuss territory strategy.
- The IBDM/BDM partners are also required to develop a quarterly and yearly business plan to implement in their territories.
- The IBDMs will be responsible to follow up on BDM meetings, to ensure next steps from meeting are being actioned. This can be referrals, marketing requests, and further training requirements.
- The IBDM will be required to review and analyze sales data, reports, and other sales items to ensure sales goals are met. This is also used in forecasting for business plans.
- IBDMs are also required to create, analyze, and review advisor Book of Business and AUM reports, both internally and in collaboration with the advisors.

**15% Leadership and Collaboration**
- Senior IBDMs will be encouraged to take part in a “Buddy System” to onboard new team members and mentor them to ensure success.
- IBDMs create and innovate captivating marketing, sales campaigns, webinars, contests, and other initiatives to drive sales in the territories.
- IBDMs act as a liaison between our Financial Advisors and our National Accounts team, BDM partners, Field Support Staff, Product teams, Marketing teams, Underwriting and Mortgage Specialists teams, Advanced Analytics teams, Management, and Customer Service teams. This is done to strengthen relationships and add value to the Financial Advisors practice as well as grow territory sales.
- IBDMs share best practices and collaborate with other Manulife Bank business units across the organization while delivering on organizational efficiencies by highlighting opportunities for improvement in existing products and services.
- IBDMs collaborate with other Manulife Wealth, Manulife Insurance, and Manulife Group representatives to build advisor interests in Manulife Bank debt management, loan, and deposit solutions.

**5% Ensuring Compliance & Best Practices**
- IBDMs follow and align with all best practices while staying updated on internal training modules f

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