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Luxury Travel Operations Manager

1 month ago


Toronto, Ontario, Canada Twil Travel Full time

At Twil Travel, we are seeking an experienced Luxury Travel Operations Manager to join our team in Toronto. This is a hybrid home/office role with a competitive salary of $60,000 - $80,000 per year, depending on experience.

About the Role

This is a high-end leisure travel consultancy specializing in luxury travel experiences. We are looking for a highly organized and detail-oriented individual who can oversee the full travel planning cycle, manage a team of travel advisors, and provide exceptional leadership.

Key Responsibilities
  • Manage a team of in-house travel advisors to ensure strict trip design protocols are being followed.
  • Act as a reliable point of contact, liaising with clients, colleagues, and external stakeholders on behalf of the CEO.
  • Oversee the full travel planning cycle, including tracking proposals, following up on open inquiries and outstanding items, final payments, trip accessories, and pre-arrival communications.
  • Coordinate and secure travel arrangements, including transportation, lodging, transfers, single and multi-day tours, flights, and travel insurance.
  • Prepare and process client and vendor payments and related documentation for accounting; and prepare client invoices.
  • Collect all vendor confirmations and vouchers and prepare final trip documentation, details, and travel advice in Axus.
  • Handle concierge requests, including dining, entertainment, and ground transportation.
  • Research content and logistics and prepare client proposals based on direction provided.
  • Correspond with suppliers (hotels, operators, guides) to coordinate bespoke travel arrangements.
  • Conduct quality control checks on all itineraries prior to publishing them and ensuring all logistical elements have been included in each itinerary. Reconfirm trip elements prior to client departure.
  • Manage calendar of pre and post trip reminders, including due dates for sending out pre-departure information, final payments, cancellation deadlines, VIP requests, final documents, and welcome home messages.
  • Provide occasional support to outside agents.
  • Utilize Sabre system and other relevant tools to research, book, and manage travel arrangements, ensuring accuracy and efficiency.
  • Manage the CRM system, maintaining up-to-date client information, preferences, and travel history.
  • Stay informed about industry trends, luxury travel experiences, and destination information to provide expert advice to clients.
  • Assist with ticketing and flight-related inquiries when necessary, ensuring accuracy and compliance with regulations.