Luxury Sales Team Lead

4 hours ago

Toronto, Ontario, Canada Holt Renfrew Full time

Holt Renfrew is a renowned luxury retailer that offers an exceptional work environment where professionals can thrive amidst high-end fashion, strategic partnerships, and corporate social responsibility initiatives.

Assistant Manager, Sales

This leadership role supports the Manager, Sales in overseeing the sales floor, coaching associates to maintain luxury standards, and driving customer service excellence.

Key Responsibilities:

  • Supervise sales floor operations, providing guidance and coaching to associates to meet luxury sales and service targets.
  • Resolve customer complaints and escalate issues to the manager, recommending improvements to enhance customer satisfaction and loyalty.
  • Deliver training sessions for sales and service programs, fostering associate development and growth.
  • Collaborate with the team to launch and maintain effective selling tools and sales/service initiatives.
  • Maintain impeccable merchandise presentation standards, ensuring a seamless shopping experience for customers.
  • Provide exceptional customer service for leased businesses within the area, promoting trust and loyalty.
  • Model leadership behaviors, emphasizing open communication, employee development, and accountability.

Requirements:

  • 1-3 years of supervisory experience with direct accountability for sales and service results.
  • A proven track record of exceeding sales and profit targets, demonstrating exceptional business acumen.
  • Demonstrated adaptability and comfort with change, ensuring flexibility in a fast-paced retail environment.
  • Retail selling experience in a luxury setting is highly desirable, showcasing expertise in high-end customer service.
  • Excellent written and verbal communication skills, as well as strong interpersonal abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is essential for administrative tasks and reporting.

Estimated Salary: $68,000 per year

This competitive total compensation package includes a generous employee discount, comprehensive benefits, tuition assistance, and opportunities for continuous learning and professional development.

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