Travel Operations Manager

1 day ago


Toronto, Ontario, Canada Holiday Seasons Travel Full time

At Holiday Seasons Travel, we are seeking a seasoned professional to lead our team as a Travel Operations Manager. In this pivotal role, you will oversee the day-to-day activities of our travel agency, ensuring seamless execution of our services.

About the Role:

We offer a competitive salary range of $60,000 - $80,000 per annum, commensurate with experience. As a key member of our management team, you will be responsible for establishing work schedules and procedures, performing same duties as workers supervised, preparing and submitting reports, resolving work problems, providing technical advice, and recommending measures to improve productivity and product quality.

Responsibilities:

  • Establish work schedules and procedures to ensure efficient operations
  • Perform same duties as workers supervised to stay connected with team members and understand their needs
  • Prepare and submit regular reports to management on team performance and operations
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs by offering personalized support and guidance
  • Coordinate, assign, and review work to ensure tasks are completed accurately and efficiently
  • Hire and train staff in job duties, safety procedures, and company policies
  • Requisition materials and supplies as needed to maintain optimal operations

Supervision:

You will have direct supervision over 1 to 2 team members, providing guidance and support to ensure they meet their performance targets.

Requirements:

To succeed in this role, you will need:

  • A strong background in travel operations or a related field
  • Excellent leadership and communication skills
  • The ability to multitask and prioritize tasks effectively
  • Proficiency in MS Outlook and other Microsoft Office applications

About Us:

Holiday Seasons Travel is a dynamic and customer-focused travel agency dedicated to delivering exceptional experiences for our clients. We offer a supportive and inclusive work environment, opportunities for career growth, and a competitive benefits package.



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