Luxury Sales and Service Leader

12 hours ago


Toronto, Ontario, Canada Holt Renfrew Full time

As a Luxury Sales and Service Leader at Holt Renfrew, you will have the opportunity to work in an inspiring, fashion-driven environment that offers a competitive total compensation package.

About Us

Holt Renfrew is committed to corporate social responsibility and has incredible partnerships with iconic luxury brands. We offer a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development opportunities.

The Role

This role supports the Manager, Sales by providing day-to-day supervision and guidance to associates in achieving the highest standards of luxury sales and service. Key responsibilities include:

  • Providing sales floor supervision by spending the majority of the time on the selling floor
  • Couching and training associates to maintain luxury standards and achieve customer service targets
  • Resolving customer issues and keeping manager informed
  • Making recommendations on changes and/or solutions to enhance customer sales and service standards
Requirements

To be successful in this role, you should have:

  • 1-3 years supervisory experience with accountability for sales and service
  • A proven track record of exceeding sales and profit targets
  • An entrepreneurial spirit and adaptability to change
  • Confident and effective communication (written & verbal) and interpersonal skills
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Benefits

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, as well as a comprehensive benefits package including health & dental insurance, retirement savings plan, and paid time off.

About Our Team

Holt Renfrew is a leading luxury retailer with a passion for delivering exceptional customer service and creating a unique shopping experience. We are looking for talented individuals who share our values and are passionate about luxury retail.



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