Luxury Travel Concierge Manager

1 week ago

Toronto, Ontario, Canada Ten Group Full time
Overview

Ten Group, a global travel and lifestyle concierge company, is seeking an experienced Luxury Travel Concierge Manager to join our team. As a key member of our luxury travel division, you will be responsible for delivering exceptional customer experiences to high-net-worth individuals and corporate clients.

We are looking for a highly skilled and knowledgeable individual with a passion for luxury travel and customer service. You will have the opportunity to work closely with our product and content teams to create bespoke travel experiences that exceed our clients' expectations.

The ideal candidate will have a solid background in the luxury travel industry, including experience in curating bespoke travel experiences, managing high-profile clients, and collaborating with luxury accommodations and service providers. They will also possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

The role involves inspiring and arranging unique and life-transforming travel experiences for our members, developing strong relationships with them, and creating personalized itineraries tailored to their preferences and interests. You will work closely with our internal teams, such as concierge services, destination specialists, and operations, to ensure seamless collaboration and execution of travel plans.

Your key responsibilities will include:
- Curating bespoke luxury travel itineraries tailored to the unique preferences, interests, and requirements of high-net-worth individuals
- Developing and maintaining relationships with a portfolio of key members, family offices, and corporate clients
- Cultivating and maintaining strong relationships with UHNW clients, understanding their preferences and anticipating their needs to exceed expectations at every turn
- Helping to develop, attend, and host member events to promote Ten's luxury travel offering
- Proactively curating unique experiences for members, working closely with the product and content teams to create collateral that can be shared
- Handling sensitive client information with utmost discretion and maintaining strict confidentiality at all times
- Producing timely, accurate, and informative documentation to support travel arrangements
- Being always on call to members when travelling
- Keeping abreast of the latest trends and developments in luxury travel, continuously enhancing product knowledge and expertise to offer innovative and cutting-edge experiences

In addition to your extensive knowledge of the luxury travel industry, you will need to possess excellent negotiation and sales skills, as well as the ability to build and maintain strong relationships with clients and partners. A deep commitment to providing unparalleled customer service and the ability to anticipate and fulfill the unique needs and preferences of luxury clientele are essential for this role.

We offer a competitive salary of approximately $85,000 per year, plus a performance-based bonus. Our benefits package includes hybrid working, paid time off, paid sabbaticals, and access to exclusive travel and entertainment discounts. We also offer a range of professional development opportunities, including training and mentorship programs, to help you grow your career within the company.

At Ten Group, we value diversity and inclusion and are committed to creating a workplace culture that reflects these values. We welcome applications from candidates who share our vision and are passionate about delivering exceptional customer experiences.

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