Luxury Sales and Experience Manager

5 days ago


Toronto, Ontario, Canada Nuovo Photography Full time
About Nuovo Photography

We're not just a photography studio; we're a vibrant community dedicated to creating extraordinary experiences and forming lasting connections. Our team thrives on creativity and innovation, pushing boundaries to craft unforgettable moments that resonate deeply with our guests.

Key Responsibilities:
  • Upselling and Revenue Growth:
    • Identify opportunities to upsell additional services, products, or packages, driving revenue growth and enhancing the studio's profitability.
    • Manage high-value transactions with precision, ensuring a seamless and secure process for luxury investments.
  • Premium Service Delivery:
    • Offer a luxury, white-glove experience, including private consultations and customized photography sessions designed to exceed client expectations.
    • Possess in-depth knowledge of our services, including studio offerings and customizable packages, to provide expert recommendations and personalized advice.
  • Client Experience Enhancement:
    • Anticipate client needs and preferences, delivering innovative and upscale solutions to enhance their overall experience.
    • Work closely with clients to understand their vision, offering bespoke recommendations to ensure their satisfaction and delight.
  • Engagement and Relationship Management:
    • Develop trust-based relationships with clients through personalized communication and attentive service.
    • Act as the primary liaison for guests, addressing inquiries and providing tailored solutions that align with their unique preferences and needs.
  • Client Retention & Loyalty:
    • Monitor and assess client feedback to continuously improve and refine service offerings, ensuring a superior luxury experience.
Requirements

Qualifications:

  • Proven experience (3+ years) in high-ticket sales, being a top performer and exceeding targets, preferably within the hospitality or luxury retail industry.
  • Proven experience in luxury goods or premium service industries.
  • Exceptional communication and interpersonal skills with a talent for building and maintaining relationships.
  • Strong understanding of sales techniques, customer service, and high-value transactions.
  • Ability to anticipate client needs and offer creative, tailored solutions.
  • Detail-oriented with excellent organizational skills.
  • Availability to work evenings and weekends.
  • Must be able to work in-person from our Toronto studio location.
Benefits

Competitive commission-based salary, $100k-$150k+, with benefits including complimentary Nuovo shoot and beauty services, full-time employer benefits: Complete Group Insurance Benefits Package, including life, dental, disability, spousal.



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