Luxury Housekeeping Operations Manager

4 days ago

Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons

Four Seasons Hotels and Resorts is a world-renowned hospitality leader, driven by our passion for excellence and commitment to delivering exceptional guest experiences. Our teams around the globe strive to create unforgettable memories for our guests through our dedication to luxury with genuine heart.

The Location

Luxuriate in the vibrant character of Toronto's most glamorous shopping and restaurant district from the heart of our Forbes Travel Guide Five-Star rated property. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, or savor specialty craft cocktails at our spirited lobby lounge and bar.

The Role

We are seeking a seasoned Hospitality Operations Professional to lead our Housekeeping Department as Assistant Manager. As key player in maintaining the highest standards of cleanliness and service quality, you will oversee daily operations, ensure seamless coordination with Front Office, and provide expert guidance to our Housekeeping team members. In the absence of senior management, you will assume full responsibility for departmental leadership.

Your Key Responsibilities

  • Establish and control planned cleaning schedules, ensuring impeccable cleanliness standards throughout the property.
  • Collaborate closely with Front Office to guarantee timely readiness of guest accommodations according to Four Seasons' exacting standards.
  • Lead and mentor junior staff members, fostering a culture of excellence and supporting their growth within the Department.

Your Ideal Profile

To succeed in this dynamic role, you should possess:

  • A minimum of two to three years of progressive managerial or supervisory experience in a high-end hotel environment, specifically within Housekeeping.
  • Proven ability to manage within a unionized work setting.
  • Superior organizational and communication skills.
  • The capacity to multitask effectively while prioritizing multiple assignments.
  • Proficiency in operating computer equipment, particularly Microsoft Word, Excel, and Outlook.
  • Familiarity with OPERA PMS and HotSOS software systems.
  • Excellent written and verbal English language skills.
  • Bonus points for fluency in additional languages, enhancing your career prospects.
  • Degree in Hospitality or related field advantageous.

We Offer

In return for your expertise and dedication, we provide a comprehensive compensation package including:

  • A competitive base salary range: $65,000 - $85,000 per annum (estimated), commensurate with qualifications and experience.
  • Paid time off, encompassing vacation days, management holiday days, and sick leave.
  • Exclusive perks and discounts on stays worldwide at Four Seasons Hotels and Resorts.
  • Complimentary meal allowance per shift in our employee dining room.
  • Laundry services for business attire.
  • Ongoing training and development opportunities, including education support and e-training access.
  • An extended health care benefits package, including medical, HCSA, dental, vision, life insurance, virtual healthcare, EAP, DPSP/RRSP/TFSAs.
  • Monthly Employee Recognition events and Bi-Annual celebrations.

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