Support Services Coordinator

3 weeks ago

Old Toronto, Ontario, Canada LOFT Community Services Full time

Position Overview:

LOFT Community Services is a prominent charitable organization dedicated to assisting individuals facing complex challenges, including mental health issues, substance use disorders, poverty, and homelessness. We are seeking a Community Support Worker for a full-time permanent role to enhance our mission of providing comprehensive support.

Role Summary:

The Community Support Worker will play a crucial role in establishing a network of support for individuals living with mental health conditions, either in a program residence or independently within the community. This position involves delivering a variety of assistance and support services aimed at fostering independence, dignity, and self-respect among clients. The worker will be part of a dedicated team that coordinates resources for adults facing intricate mental health, health, and addiction challenges.

Key Responsibilities:
  • Conducting client intake assessments to identify daily living needs and collaboratively developing personalized support and recovery plans.
  • Building rapport with clients to support their individual journeys, assisting with daily living activities, and promoting life skills such as hygiene, medication management, and budgeting.
  • Creating a holistic support network by connecting clients with social, family, and community resources, ensuring ongoing follow-up and support.
  • Advocating for clients within social services and healthcare systems to ensure they receive necessary services.
  • Encouraging participation in group activities and meetings that enhance resident wellbeing and community engagement.
  • Maintaining accurate records and documentation related to client activities and program administration.
Qualifications:

Essential:

  • A solid understanding of harm reduction and psychosocial rehabilitation principles, supported by a relevant degree or diploma in human services.
  • A minimum of three years of experience working with similar client populations.
  • Familiarity with the challenges faced by individuals with mental health and addiction issues.
  • Ability to establish therapeutic relationships and negotiate goals with clients.
  • Knowledge of local community resources and services available to clients.
  • Experience collaborating within a professional team and facilitating group discussions.
  • Strong interpersonal, communication, and counseling skills.
  • Proficient in crisis intervention, advocacy, and problem-solving.
  • Competent in using technology for record-keeping and data management.
  • Excellent organizational and time management skills.

Desirable:

  • Awareness of the unique challenges faced by individuals identifying as 2SLGBTQ+.
Benefits:
  • Comprehensive compensation and benefits package, including medical, dental, and vision coverage.
  • Defined Benefits Pension Plan.
  • Access to a 24/7 Employee Assistance Program.
  • Year-round e-learning opportunities.
  • Generous vacation and personal leave policies.
  • Professional development funding.
  • Discounted gym memberships.
  • Access to corporate discount programs.
  • Opportunities for diversity, equity, and inclusion training.
  • Tuition reimbursement for further education.
  • Maternity leave top-up benefits.
Diversity and Inclusion Commitment:

LOFT Community Services is committed to fostering an inclusive environment that reflects the diversity of the communities we serve. We believe in the potential for growth and change in every individual and strive to build a workforce that mirrors this diversity.

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