Residential Support Services Coordinator

3 weeks ago

Old Toronto, Ontario, Canada LOFT Community Services Full time

Position Overview:

LOFT Community Services is a prominent charitable organization dedicated to assisting individuals facing complex challenges, including mental health issues, substance use, poverty, and homelessness. We are seeking a Community Support Worker to join our team on a full-time permanent basis.

Role Summary:

The primary responsibility of the Community Support Worker is to establish a support network for individuals experiencing mental health challenges, whether they reside in a program facility or independently within the community. This role involves providing comprehensive assistance and support to clients, ensuring they have access to necessary community resources. You will collaborate with a team to coordinate support for adults with intricate mental health, health, and addiction challenges within our Layered Supports Program.

Key Responsibilities:
  • Conducting client intake assessments to identify daily living needs and collaboratively developing support and recovery plans.
  • Building rapport with clients and supporting their personal journeys by assisting with daily living activities, including hygiene, medication management, cooking, cleaning, shopping, and budgeting.
  • Creating a holistic support network by linking clients to social, family, community medical, and psychiatric resources, while providing follow-up and accompanying clients to appointments as needed.
  • Advocating for clients within social services and healthcare systems to ensure they receive accessible and available services.
  • Encouraging client participation in house meetings and community activities that promote well-being and the effective operation of the residence.
  • Maintaining accurate records and statistics related to resident files, income-based rent files, and activity reports.
Qualifications:

Essential:

  • A solid understanding of harm reduction and psychosocial rehabilitation principles, supported by a relevant degree or diploma in human services.
  • A minimum of three years of experience working with similar client populations.
  • Familiarity with the challenges faced by adults experiencing mental health issues, addiction, or homelessness.
  • Ability to foster therapeutic relationships and negotiate goals with clients.
  • Knowledge of local community resources and services available to the client demographic.
  • Experience working collaboratively within a professional team and facilitating group meetings.
  • Strong interpersonal, communication, and counseling skills.
  • Proficient in crisis intervention, advocacy, and problem-solving.
  • Computer literacy for maintaining files and records.
  • Effective analytical, time management, and organizational skills.
  • Willingness to be on-call after hours on a rotating basis.
  • Ability to travel in various weather conditions and navigate multiple community locations.

Preferred:

  • Understanding of the issues faced by individuals identifying as 2SLGBTQ+.
What We Offer:
  • A comprehensive benefits package, including medical, dental, vision, life insurance, and long-term disability.
  • A Defined Benefits Pension Plan.
  • Access to a 24/7 Employee Assistance Program.
  • Year-round e-learning opportunities.
  • Generous vacation time exceeding minimum standards.
  • Additional paid personal and sick days.
  • Professional development funding.
  • Corporate gym membership discounts.
  • Access to a corporate discount program.
  • Unlimited diversity, equity, and inclusion training.
  • Tuition reimbursement options.
  • Maternity leave top-up program.
Commitment to Diversity and Inclusion:

LOFT Community Services is committed to fostering an inclusive environment that reflects the diversity of the community we serve. We believe in the potential for growth and change in every individual and strive to build a workforce that mirrors this diversity.

Note: A satisfactory vulnerable sector check is required for this position.

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