Customer Support Team Leader

1 month ago


Toronto, Ontario, Canada BITTS Testing Services Inc. Full time
Position Overview

The Customer Support Team Leader at BITTS Testing Services Inc. plays a crucial role in overseeing the daily operations of the customer service department. This position is responsible for ensuring high-quality service delivery and effective team management.

Educational Requirements
  • Post-secondary education in a relevant field (College/CEGEP preferred)
Key Responsibilities
  • Authorize standard transactions including deposits and withdrawals
  • Coordinate activities across various departments to enhance service efficiency
  • Establish and manage work schedules and operational procedures
  • Prepare comprehensive reports for management review
  • Conduct performance evaluations for team members
Supervisory Scope

This role involves supervising a team of 3-4 individuals.

Work Environment
  • Attention to detail is essential
  • Ability to thrive in a fast-paced work environment
Personal Attributes
  • Demonstrates initiative and proactive problem-solving
  • Highly organized with strong time management skills
Experience Requirements
  • Previous experience in a supervisory role is considered an asset
Employment Details
  • Employment Type: Permanent
  • Working Language: English
  • Work Hours: 35 hours per week


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