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Customer Support Team Leader

3 months ago

Toronto, Ontario, Canada RMN Group Ltd. Full time
Position Overview

The Customer Service Supervisor at RMN Group Ltd. plays a crucial role in overseeing the daily operations of the customer service department. This position requires a strong leader who can manage a team effectively while ensuring high-quality service delivery.

Qualifications
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 to 2 years in a supervisory role
Key Responsibilities
  • Conduct performance evaluations to assess team members' effectiveness
  • Recruit and onboard new staff to enhance the team
  • Coordinate, assign, and review tasks to ensure operational efficiency
  • Maintain the functionality of computer systems and equipment, arranging necessary repairs to support uninterrupted service
  • Order materials and supplies to meet operational needs
Team Management

Supervise a team of 5-10 individuals to foster a collaborative and productive work environment.

Work Environment
  • Attention to detail is essential
  • Ability to thrive in a fast-paced setting
  • Manage tight deadlines effectively
  • Work efficiently under pressure
Personal Attributes
  • Demonstrates accuracy and dependability
  • Exhibits a strong client focus
  • Possesses excellent interpersonal skills
  • Communicates effectively both orally and in writing
  • Shows initiative and good judgment
  • Organized and reliable team player
Employment Details
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 hours per week