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Customer Support Team Leader

2 months ago

Toronto, Ontario, Canada A+ Reno Inc. Full time
Position Overview

A+ Reno Inc. is seeking a dedicated Customer Service Supervisor to oversee our support team and ensure exceptional service delivery. This role is crucial in maintaining our high standards of customer satisfaction.

Educational Requirements
  • Completion of secondary (high) school graduation certificate is mandatory.
Key Responsibilities
  • Supervise and manage team members and ongoing projects.
  • Coordinate and schedule daily activities to optimize workflow.
  • Order necessary materials, equipment, and supplies for operations.
  • Prepare and present progress reports and other documentation.
  • Establish effective methods to meet work schedules.
  • Train staff on job responsibilities, safety protocols, and company policies.
Supervisory Scope

Responsible for supervising a team of 5-10 individuals.

Work Environment
  • Ability to work under pressure and manage tight deadlines.
  • Willingness to work overtime as required.
Personal Attributes
  • Strong oral communication skills.
  • Highly organized and detail-oriented.
  • Demonstrates reliability and dependability.
  • Effective team player.
Experience Requirements
  • Minimum of 2 years and less than 3 years of relevant experience.
  • Permanent position with a commitment to excellence.
  • Work language: English.
  • Standard working hours: 40 hours per week.