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Customer Support Team Leader
3 months ago
The Customer Support Team Leader at RMN Group Ltd. is responsible for overseeing the customer service department, ensuring exceptional service delivery and operational efficiency.
Qualifications- Education: Secondary (high) school graduation certificate
- Experience: 1 to 2 years in a supervisory role
- Conduct performance evaluations for team members
- Recruit and onboard new staff
- Coordinate, assign, and review tasks among team members
- Ensure the smooth operation of computer systems and equipment, arranging necessary repairs to maintain business continuity
- Manage the requisition of materials and supplies
Supervise a team of 5-10 individuals.
Work Environment- Fast-paced setting with tight deadlines
- Requires attention to detail and the ability to work under pressure
- Strong client focus and dependability
- Excellent interpersonal and communication skills, both oral and written
- Demonstrated initiative and organizational skills
- Reliability and ability to work effectively in a team
- Job Type: Permanent
- Language of Work: English
- Hours: 35 hours per week