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Customer Support Team Leader

2 months ago

Toronto, Ontario, Canada A+ Reno Inc. Full time
Position Overview

A+ Reno Inc. is seeking a dedicated Customer Service Supervisor to oversee our customer support team. This role is crucial in ensuring that our clients receive exceptional service and support.

Qualifications
  • Education: Secondary (high) school graduation certificate
  • Experience: 2 years to less than 3 years in a supervisory role
Key Responsibilities
  • Supervise team members and manage ongoing projects
  • Coordinate and schedule daily activities to ensure efficiency
  • Order necessary materials, equipment, and supplies
  • Prepare and present progress reports and other documentation
  • Establish effective methods to meet work schedules
  • Train staff on job responsibilities, safety protocols, and company policies
Supervisory Scope

Responsible for overseeing a team of 5-10 individuals.

Work Environment
  • Ability to work under pressure
  • Willingness to work overtime as required
Personal Attributes
  • Excellent oral communication skills
  • Highly organized and reliable
  • Strong team player
Employment Details
  • Employment Type: Permanent
  • Language of Work: English
  • Work Hours: 40 hours per week