Customer Service Associate Team Leader

1 week ago


Toronto, Ontario, Canada Whole Foods Market Full time
Job Overview

As a Customer Service Associate Team Leader at Whole Foods Market, you will play a vital role in ensuring exceptional customer experiences and driving store operations excellence. This dynamic role requires a strong leader who can motivate and develop a high-performing team, while maintaining a focus on customer satisfaction and store profitability.

Key Responsibilities
  • Customer Service: Provide outstanding customer service, responding promptly to customer needs and resolving concerns in a professional and courteous manner.
  • Team Leadership: Lead and develop a high-performing team, setting clear expectations and providing coaching and feedback to ensure team members meet their goals and objectives.
  • Store Operations: Collaborate with the Team Leader to achieve cost, margin, expense, and labor targets, while maintaining a focus on store appearance and customer experience.
  • Performance Management: Evaluate and document team member work performance, providing timely and thoughtful performance evaluations to support growth and development.
  • Store Safety: Maintain awareness of store safety and security protocols, ensuring a safe and healthy work environment for all team members and customers.
Requirements
  • Experience: 18+ months retail team member experience and 6+ months of supervisory experience.
  • Skills: Excellent interpersonal, motivational, team building, and customer relationship skills, with a strong ability to communicate effectively and build strong relationships with team members and customers.
  • Education: High school diploma or equivalent required.
Working Conditions
  • Physical Demands: Must be able to lift 50 pounds, stand/walk for 6-8 hours, and work in a fast-paced environment.
  • Environmental Factors: Exposure to temperatures 90 degrees Fahrenheit, and ability to work in a wet and cold environment.

Whole Foods Market is an equal opportunity employer, committed to diversity and inclusion in the workplace. We offer a competitive salary and benefits package, including health insurance, retirement plan benefits, and access to other benefit programs.



  • Toronto, Ontario, Canada Whole Foods Market Full time

    Job Title: Team Leader Company: Whole Foods Market Job Summary: As a Team Leader at Whole Foods Market, you will play a key role in driving the success of our retail operations. You will assist the Team Leader in all aspects of daily operations, including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special...


  • Toronto, Ontario, Canada Whole Foods Market Full time

    Job Summary: Lead Team Members and Assist Team Leader in Daily Operations Assist the Team Leader in all aspects of daily operations, including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects. Lead and develop Team Members to achieve high-performance team goals. Key Responsibilities: Model and...


  • Toronto, Ontario, Canada Whole Foods Market Full time

    Job DescriptionAssists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads and develops Team Members. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and...


  • Toronto, Ontario, Canada American Eagle Outfitters Full time

    {"title": "Associate Selling Team Leader", "description": "Lead the WayAs a key member of our store team, you will be responsible for driving sales, leading a team of sales associates, and ensuring exceptional customer service. Your passion for retail and leadership skills will be essential in developing and implementing business strategies to meet sales...


  • Toronto, Ontario, Canada American Eagle Outfitters Full time

    {"title": "Associate Selling Team Leader", "description": "Lead the WayAs a key member of our store team, you will be responsible for driving sales, leading a team of sales associates, and ensuring exceptional customer service. Your passion for retail and leadership skills will be essential in developing and implementing business strategies to meet sales...


  • Toronto, Ontario, Canada Spence Diamonds Full time

    Are you passionate about providing exceptional customer experiences? At Spence Diamonds, we pride ourselves on our commitment to our clients, and we are seeking a dedicated individual to oversee our customer service operations.What We Offer:Competitive salary packagesComprehensive health benefits for all full-time employeesExclusive discounts for employees,...


  • Toronto, Ontario, Canada Customer Labs Full time

    About Customer LabsAt Customer Labs, we are dedicated to simplifying the lives of sellers, marketers, and corporate communicators. Our innovative video messaging solutions, AI technologies, and various products are utilized by numerous industry leaders. We are committed to enhancing the experiences of our customers, our team members, and the communities we...


  • Toronto, Ontario, Canada APA CANADA DISTRIBUTOR Full time

    Position OverviewThe Customer Service Team Leader is responsible for overseeing the daily operations of the customer support department, ensuring that all tasks are executed efficiently and effectively.Educational RequirementsCompletion of College or CEGEP programKey ResponsibilitiesCoordinate, assign, and review the work of team membersEnsure the smooth...


  • Toronto, Ontario, Canada Whole Foods Market Full time

    Job DescriptionProvides overall leadership to the Store Support team. Responsible for all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads and develops Associate Team Leaders and Team Members. Accountable for Team Member hiring, development,...


  • Toronto, Ontario, Canada Zedd Customer Solutions Full time

    **Job Summary:**Zedd Customer Solutions is seeking a highly motivated and bilingual sales representative to join our team. As a sales representative, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and providing exceptional customer service.**Key Responsibilities:**Make and receive...


  • Toronto, Ontario, Canada Zedd Customer Solutions Full time

    **Job Summary:**Zedd Customer Solutions is seeking a highly motivated and bilingual sales representative to join our team. As a sales representative, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and providing exceptional customer service.**Key Responsibilities:**Make and receive...


  • Toronto, Ontario, Canada Whole Foods Market Full time

    Job SummaryWe are seeking a highly skilled and experienced Team Leader to join our Customer Service team at Whole Foods Market. As a Team Leader, you will be responsible for leading and developing a team of Customer Service Associates, ensuring excellent customer service, and driving sales growth.Key ResponsibilitiesLead and Develop Team MembersRecruit,...


  • Toronto, Ontario, Canada Whole Foods Market Full time

    Job SummaryWe are seeking a highly skilled and experienced Team Leader to join our Customer Service team at Whole Foods Market. As a Team Leader, you will be responsible for leading and developing a team of Customer Service Associates, ensuring excellent customer service, and driving sales growth.Key ResponsibilitiesLead and Develop Team MembersRecruit,...


  • Toronto, Ontario, Canada Whole Foods Market Full time

    Job SummaryWe are seeking a highly skilled and experienced Team Leader to join our Customer Service team at Whole Foods Market. As a Team Leader, you will be responsible for leading and developing a team of Customer Service Associates, ensuring excellent customer service, and driving sales growth.Key ResponsibilitiesLead and Develop Team MembersRecruit,...


  • Toronto, Ontario, Canada Spence Diamonds Full time

    Are you passionate about delivering exceptional customer experiences? At Spence Diamonds, we pride ourselves on serving the happiest customers, and we are searching for a dedicated individual to enhance our customer service team.What We Provide:Competitive salary packagesComprehensive health benefits for all full-time employeesExclusive discounts for...


  • Toronto, Ontario, Canada StickerYou Full time

    Customer Service Associate role at StickerYou, a global e-commerce leader in custom-printed products, requires strong communication and problem-solving skills to drive customer satisfaction and loyalty. StickerYou is a global e-commerce leader in custom-printed, die-cut products that empowers businesses and consumers to create professional-grade materials...


  • Toronto, Ontario, Canada Spence Diamonds Full time

    Are you passionate about providing exceptional customer experiences? At Spence Diamonds, we pride ourselves on serving our clients with the utmost care and dedication.About the Role: The Customer Service Supervisor plays a crucial role in ensuring the smooth operation of our customer service department. This position involves overseeing administrative tasks,...


  • Toronto, Ontario, Canada Accoravillage Full time

    Join Our Team as a Part-Time Team LeaderWe're looking for a dynamic individual to join our team as a Part-Time Team Leader at our Station Mall location. As a key member of our leadership team, you will play a crucial role in driving sales, improving customer satisfaction, and maintaining a positive store environment.Key Responsibilities:Assist in operational...


  • Toronto, Ontario, Canada Accoravillage Full time

    Join Our Team as a Part-Time Team LeaderWe're looking for a dynamic individual to join our team as a Part-Time Team Leader at our Station Mall location. As a key member of our leadership team, you will play a crucial role in driving sales, improving customer satisfaction, and maintaining a positive store environment.Key Responsibilities:Assist in operational...


  • Toronto, Ontario, Canada Adidas Full time

    Job Summary:We are seeking a highly motivated and experienced Team Leader to join our adidas Retail Store team in Scarborough Town Centre. As a Team Leader, you will play a key role in supporting the sales, profitability, and operational goals of the store by guiding and developing our hourly associates.Key Responsibilities:Lead and motivate hourly...