Customer Service Associate Team Leader
1 week ago
As a Customer Service Associate Team Leader at Whole Foods Market, you will play a vital role in ensuring exceptional customer experiences and driving store operations excellence. This dynamic role requires a strong leader who can motivate and develop a high-performing team, while maintaining a focus on customer satisfaction and store profitability.
Key Responsibilities- Customer Service: Provide outstanding customer service, responding promptly to customer needs and resolving concerns in a professional and courteous manner.
- Team Leadership: Lead and develop a high-performing team, setting clear expectations and providing coaching and feedback to ensure team members meet their goals and objectives.
- Store Operations: Collaborate with the Team Leader to achieve cost, margin, expense, and labor targets, while maintaining a focus on store appearance and customer experience.
- Performance Management: Evaluate and document team member work performance, providing timely and thoughtful performance evaluations to support growth and development.
- Store Safety: Maintain awareness of store safety and security protocols, ensuring a safe and healthy work environment for all team members and customers.
- Experience: 18+ months retail team member experience and 6+ months of supervisory experience.
- Skills: Excellent interpersonal, motivational, team building, and customer relationship skills, with a strong ability to communicate effectively and build strong relationships with team members and customers.
- Education: High school diploma or equivalent required.
- Physical Demands: Must be able to lift 50 pounds, stand/walk for 6-8 hours, and work in a fast-paced environment.
- Environmental Factors: Exposure to temperatures 90 degrees Fahrenheit, and ability to work in a wet and cold environment.
Whole Foods Market is an equal opportunity employer, committed to diversity and inclusion in the workplace. We offer a competitive salary and benefits package, including health insurance, retirement plan benefits, and access to other benefit programs.
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