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Customer Support Team Leader

3 months ago

Toronto, Ontario, Canada BITTS Testing Services Inc. Full time
Position Overview

We are seeking a dedicated Customer Service Supervisor to oversee our customer support team at BITTS Testing Services Inc. This role is essential in ensuring high-quality service delivery and operational efficiency.

Educational Requirements
  • Completion of post-secondary education, such as College or CEGEP.
Key Responsibilities
  • Authorize standard transactions including deposits and withdrawals.
  • Coordinate activities across various departments to enhance service delivery.
  • Prepare and present comprehensive reports on team performance.
  • Address and resolve operational challenges, offering technical guidance and suggestions for productivity enhancements.
  • Assign, review, and oversee the work of team members.
  • Manage and organize inventory effectively.
Supervisory Responsibilities

This position involves supervising a team of 3-4 individuals.

Work Environment
  • Must possess a keen attention to detail.
  • Ability to thrive in a fast-paced setting.
Personal Attributes
  • Demonstrated initiative and proactive problem-solving skills.
  • Strong organizational capabilities.
Experience

Prior experience in a similar role is considered an asset.

Employment Details
  • Type of Employment: Permanent
  • Working Language: English
  • Hours of Work: 35 hours per week