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Customer Support Team Leader

2 months ago

Toronto, Ontario, Canada BITTS Testing Services Inc. Full time
Position Overview

The Customer Service Supervisor at BITTS Testing Services Inc. plays a pivotal role in overseeing the daily operations of the customer support team. This position requires a blend of leadership, organizational skills, and a commitment to delivering exceptional service.

Educational Requirements
  • Completion of College or CEGEP is preferred.
Key Responsibilities
  • Authorize standard transactions including deposits and withdrawals.
  • Coordinate activities with various departments to ensure seamless operations.
  • Establish and manage work schedules and procedures for the team.
  • Prepare and submit comprehensive reports on team performance.
  • Conduct performance evaluations to foster team development.
  • Assign, review, and oversee work tasks to maintain high standards of service.
Supervisory Responsibilities

This role involves supervising a team of 3-4 individuals.

Work Environment
  • Must possess a keen attention to detail.
  • Ability to thrive in a fast-paced work environment.
Personal Attributes
  • Demonstrates initiative and a proactive approach.
  • Highly organized with strong time management skills.
  • A collaborative team player who fosters a positive work atmosphere.
Experience

Previous experience in a similar role is considered an asset.

Employment Details
  • Type of Employment: Permanent
  • Working Language: English
  • Hours of Work: 35 hours per week