![Delta Hotels Thunder Bay](https://image.hospitalityonline.com/e/stock/delta_hotels_marriott.png)
Assistant Rooms Operations Manager
2 months ago
Additional Information HousekeepingJob Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Thunder Bay, 2240 Sleeping Giant Parkway, Thunder Bay, ONT, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation.
Laundry, Staff, AYS and Concierge/Guest Services.Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards.
Strives to ensure guest and employee satisfaction and achieve the operating budget. CANDIDATE PROFILE Education and Experience- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting the Management of Rooms Operations Activities
- Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
- Runs and reviews critical information contained in room operations reports.
- Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
- Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.
- Operates all department equipment as necessary and reporting malfunctions.
- Ensures employees have the proper supplies and uniforms.
- Understands night audit procedures and being able to comprehend and utilize reports as necessary.
- Understands and complies with loss prevention policies and procedures. Contributing Information to Support Managing to Budget
- Supervises same day selling procedures to maximize room revenue and property occupancy.
- Verifies accuracy of room rates to maximize revenue opportunities
- Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
- Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of Room Operations on the overall property financial goals and objectives. Providing for and Managing the Guest Experience
- Participates as needed in the investigation of employee and guest accidents.
- Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
- Assists in the review of comment cards and guest satisfaction results with employees. Managing and Conducting Human Resources Activities
- Provides support for operational functions as necessary.
- Trains staff and monitoring adherence to all relevant policies and procedures.
- Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.
- Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.
- Empowers employees to provide excellent customer service within guidelines.
- Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills.
- Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate.
- Communicates performance expectations employees in accordance with job descriptions for each position.
- Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.
- Coaches, counsels and encourages employees.
- Participates in employee progressive disciplinary procedures as required.
- Handles employee questions and concerns.
- Participates in an ongoing employee recognition program.
- Effectively schedules employees to business demands and tracks employee time and attendance.
- Assists in performing the payroll function.
- Oversees daily shift operations and ensures compliance with all policies, standards and procedures. The salary range for this position is $46,000 to $55,000 annually. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Notification to Applicants:
Delta Hotels Thunder Bay takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act).
We are happy to provide accommodations to job applicants needing assistance.If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request.
Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind.
We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't.At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important.
With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world.
If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott.
In joining Delta Hotels, you join a portfolio of brands with Marriott International.Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
-
Front Office Operations Manager
2 weeks ago
Thunder Bay, Ontario, Canada EightSix Network Full timeJoin the Team at EightSix Network Position Overview Job Category: Rooms & Guest Services OperationsSchedule: Full-TimePosition Type: Management JOB SUMMARY We are seeking a dedicated professional to become part of our team at EightSix Network. In the role of Guest Services Manager, you will be responsible for overseeing all operational aspects of the...
-
Retail Operations Assistant Manager
2 weeks ago
Thunder Bay, Ontario, Canada Spencer's & Spirit Halloween Full timeBrand: Spencer'sPosition OverviewThe Assistant Store Manager plays a crucial role in ensuring exceptional Guest Services. This position assists the Store Manager in various operational tasks, aiming to maximize sales and profitability. Responsibilities include developing team members, managing expenses and inventory shrinkage, and overseeing all aspects of...
-
Guest Room Service Specialist
2 weeks ago
Thunder Bay, Ontario, Canada Silver Hotel Group Full timeHousekeeping Room Attendant We are currently seeking a Housekeeping Room Attendant. The Room Attendant is responsible for performing essential tasks in the cleaning and maintenance of guest accommodations and bathrooms under the guidance of the Housekeeping Supervisor and/or the Executive Housekeeper. This role is crucial in fostering a positive...
-
Guest Room Cleaning Specialist
2 weeks ago
Thunder Bay, Ontario, Canada Silver Hotel Group Full timeHousekeeping Room Attendant We are seeking a dedicated Housekeeping Room Attendant. The Room Attendant is responsible for the routine cleaning and maintenance of guest accommodations and bathrooms under the guidance of the Housekeeping Supervisor and/or the Executive Housekeeper. This role is vital in ensuring a welcoming atmosphere for guests,...
-
Guest Room Service Specialist
2 weeks ago
Thunder Bay, Ontario, Canada Silver Hotel Group Full timeHousekeeping Room Attendant We are currently seeking a Housekeeping Room Attendant. The Room Attendant is responsible for performing essential tasks in the cleaning and maintenance of guest accommodations and bathrooms under the guidance of the Housekeeping Supervisor and/or the Executive Housekeeper. This role requires a commitment to fostering a...
-
Hospitality Operations Supervisor
2 weeks ago
Thunder Bay, Ontario, Canada Silver Hotel Group Full timePosition Overview: Front Office & Housekeeping SupervisorWe are seeking a dedicated Front Office & Housekeeping Supervisor to join our team. This role is vital in creating a welcoming atmosphere for all guests who enter our establishment. The ambiance of our lobby significantly influences a guest's experience, making it essential to ensure a positive first...
-
Hotel Operations Assistant Manager
2 weeks ago
Thunder Bay, Ontario, Canada Kingsway Inn Full timePosition OverviewThe Assistant Manager at Kingsway Inn plays a crucial role in ensuring the smooth operation of our hotel. This position requires a dedicated individual who can oversee daily activities and support our team in delivering exceptional guest experiences.QualificationsEducation: Secondary (high) school graduation certificateExperience: 2 to less...
-
Operations Assistant
5 days ago
Thunder Bay, Ontario, Canada G3 Full timeOperations Assistant (Level 2) G3 Thunder Bay, 200 Darrel Avenue, Thunder Bay, Ontario, Canada Req #885 Wednesday, August 7, G3 Canada Limited is a progressive and continuously growing company. As part of our commitment of building a smarter path from Farmer's fields to the global market, we are establishing a highly efficient coast to coast Canadian...
-
Assistant Food and Beverage Operations Manager
11 hours ago
Thunder Bay, Ontario, Canada Marriott Full timeJob Summary: We are seeking a highly motivated and experienced professional to oversee the food and beverage operations at a Marriott hotel. The ideal candidate will be responsible for ensuring exceptional guest and employee satisfaction, maintaining high standards, and achieving financial goals. Candidate Profile: Education and Experience:A bachelor's...
-
Head of Operations Management
2 weeks ago
Thunder Bay, Ontario, Canada The MEARIE Group Full timeOperations ManagerAbout The MEARIE Group:The MEARIE Group is committed to delivering exceptional electricity distribution services to both residential and commercial clients. As a local distribution entity, they oversee essential infrastructure such as power lines, substations, and meters, ensuring the reliable delivery of electricity from the provincial...
-
Operations Manager
2 weeks ago
Thunder Bay, Ontario, Canada The MEARIE Group Full timeManager of OperationsAbout The MEARIE Group:The MEARIE Group is committed to delivering exceptional electricity distribution services to both residential and commercial clients. As a prominent local distribution entity, they manage essential infrastructure such as power lines, substations, and meters, ensuring reliable electricity delivery from the...
-
Assistant Restaurant Manager
2 weeks ago
Thunder Bay, Ontario, Canada 438059 ONTARIO INC Full timeAssistant Manager Job OverviewThe Assistant Manager plays a crucial role in overseeing the daily operations of the restaurant, ensuring that everything runs smoothly and efficiently.Key ResponsibilitiesOperational Evaluation: Assess daily activities to enhance efficiency.Planning: Organize and coordinate daily tasks and services.Service Implementation:...
-
Hospitality Services Manager
2 weeks ago
Thunder Bay, Ontario, Canada EightSix Network Full timeJoin the Team at EightSix Network Position Overview Job Category: Rooms & Guest Services OperationsSchedule: Full-TimePosition Type: Management JOB SUMMARY We are seeking a dedicated professional to enhance our team at EightSix Network. As the Guest Services Manager, you will be responsible for overseeing all operational aspects of the property to...
-
Track Operations Assistant Supervisor
2 weeks ago
Thunder Bay, Ontario, Canada CN Full timeJob OverviewThe Track Operations Assistant Supervisor plays a pivotal role in managing the operational activities within a designated area, focusing on track assessment and maintenance. This position involves overseeing the replacement of essential track components such as rails, ties, switches, and ballasts, while also providing essential support to the...
-
Kitchen Operations Manager
2 weeks ago
Thunder Bay, Ontario, Canada Sivalay Inc Full timeCulinary Position at Sivalay IncQualifications: Completion of secondary education or equivalent professional experienceExperience: 1 to 2 years in a culinary roleKey ResponsibilitiesPrepare and cook a variety of meals and individual dishesAccommodate customers with dietary restrictions and allergiesPrepare specialized meals for patients as directed by...
-
Track Operations Assistant Supervisor
2 weeks ago
Thunder Bay, Ontario, Canada CN Full timeJob OverviewThe Track Operations Assistant Supervisor plays a pivotal role in managing the operational activities within a designated area, focusing on track inspections and maintenance tasks. This position is essential for overseeing the replacement of essential track components such as rails, ties, switches, and ballasts. Additionally, the role provides...
-
Operations Manager
1 month ago
Thunder Bay, Ontario, Canada Ombudsman Ontario Full timeNOTE: Effective April 1, 2024, the salary range for this position is $86,330 to $127,214 per year.Are you a dynamic professional who enjoys working with others and solving problems? If so, consider joining ServiceOntario's Vital Events Registry Services Branch as an Operations Manager.About the opportunity:As the Operations Manager, you will provide...
-
Track Operations Assistant Supervisor
2 weeks ago
Thunder Bay, Ontario, Canada CN Full timeJob OverviewThe Track Operations Assistant Supervisor plays a crucial role in managing the activities within a designated area focused on track evaluation and maintenance. This position is tasked with overseeing the replacement of essential track components such as rails, ties, switches, and ballasts, while also providing essential support to the Track...
-
Food and Beverage Operations Manager
2 months ago
Thunder Bay, Ontario, Canada Marriott Full timeJob PostingJob Number Job Category: Food and Beverage & CulinaryLocation: Delta Hotels Thunder Bay, 2240 Sleeping Giant Parkway, Thunder Bay, ONT, CanadaSchedule: Full-TimeLocated Remotely? NRelocation? NPosition Type: ManagementJOB SUMMARYSupervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and...
-
Assistant Store Manager
2 weeks ago
Thunder Bay, Ontario, Canada PetSmart Full timeABOUT OUR STORE: There’s no better place to express your passion for pets than in our stores. With a variety of career paths available, you’ll find an opportunity that inspires you. As the Assistant Store Manager overseeing team members, you will ensure the store operates seamlessly—from start to finish. By motivating team members and ensuring the...