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Hospitality Operations Supervisor
2 months ago
Position Overview: Front Office & Housekeeping Supervisor
We are seeking a dedicated Front Office & Housekeeping Supervisor to join our team. This role is vital in creating a welcoming atmosphere for all guests who enter our establishment. The ambiance of our lobby significantly influences a guest's experience, making it essential to ensure a positive first impression. The successful candidate will provide guidance and training to the team in both guest services and room management across various shifts, including day, evening, and night as needed.
What We Offer:
- Collaborate with passionate team members who enjoy their work and foster a fun environment daily.
- Be part of a respected brand within Silver Hotel Group, a company that values respect, appreciation, and enjoyment in the workplace.
- Experience a dynamic and fast-paced industry where you will meet diverse individuals from around the globe.
- Access to educational reimbursement for yourself and your children.
- Participate in our RRSP Matching Program.
- Annual wellness credits to promote health and well-being.
- Engage in our Team Member Referral Program.
- Opportunities for leadership development and team-building events.
- Benefit from our Culture of Recognition Program.
- Enjoy discounts on hotel stays.
Key Responsibilities:
Reporting to the Front Office & Housekeeping Manager or their designate, your duties will include:
- Ensuring seamless operations of the Front Office or Housekeeping Department in the absence of the Manager.
- Acting as a role model for service excellence and standards within the teams.
- Enforcing hotel policies and procedures among the Front Office & Housekeeping staff.
- Leading the department by motivating and mentoring team members.
- Identifying training needs and facilitating appropriate training sessions.
- Managing departmental budgets and expenses effectively.
- Overseeing guest registration and check-out processes, including payment processing.
- Supporting team training on systems, security, cash handling, and service standards.
- Encouraging teamwork and quality service through effective communication with other departments.
- Maintaining accurate room status information and ensuring proper communication.
- Resolving guest issues promptly and courteously.
- Exercising sound judgment and attention to detail under pressure.
- Ensuring confidentiality of guest information and hotel operations.
- Maintaining security of guest room access and hotel property.
- Establishing and training standards for cleanliness and safety in the housekeeping department.
- Working to achieve high cleanliness scores in inspections.
- Developing and maintaining a deep cleaning schedule and room cleanliness program.
- Conducting inspections of guest rooms cleaned by staff.
- Implementing an inspection program for public areas and guest rooms to uphold maintenance standards.
- Finalizing inspections of all housekeeping duties performed by the team.
- Assisting with scheduling, payroll, coaching, performance management, hiring, and training of all Front Office & Housekeeping team members.
- Complying with health and safety regulations and reporting unsafe conditions.
- Acting as a health and safety leader on the property.
- Performing additional duties as assigned, including assisting team members during peak periods.
Qualifications:
- Prior supervisory experience in a customer-facing or hospitality role is preferred.
- Experience in housekeeping supervision within a hotel or related field.
- Post-secondary education in Tourism or Hospitality is an asset.
- Strong interpersonal skills; comfortable engaging with guests, visitors, vendors, and team members.
- Ability to thrive in a fast-paced, high-pressure environment while maintaining composure.
- Demonstrated capability to collaborate in a team environment across various departments.
- Excellent verbal and written communication skills.
- Strong organizational, technical, analytical, and problem-solving abilities.
- Capacity to think clearly in pressure situations and focus on details.
- Physical stamina to perform job duties effectively.
- Proficiency in property operating systems and MS Office applications is advantageous.
- Experience in financial management for a housekeeping department is beneficial.
- Experience in a unionized environment is a plus.
- A positive attitude is essential.
- Availability to work flexible shifts, including days, evenings, nights, weekends, and holidays as required.
Salary: $20.40 per hour
About Silver Hotel Group:
Silver Hotel Group is a family-owned Canadian hotel investment, development, and management company. Our diverse portfolio includes hotels across Canada and the U.S., ranging from internationally branded full-service hotels to independent boutique establishments. Our culture is integral to our success, with each empowered team member demonstrating passion, creativity, and fun daily. We are committed to delivering exceptional experiences while upholding our core values: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we grow, our mantra "You Matter" resonates with our team members, enhancing engagement and retention.
Join us in building something exceptional.
Silver Hotel Group is an equal opportunity employer. We welcome applications from all qualified individuals without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.
