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Front Office Operations Manager

2 months ago

Thunder Bay, Ontario, Canada EightSix Network Full time

Join the Team at EightSix Network

Position Overview

  • Job Category: Rooms & Guest Services Operations
  • Schedule: Full-Time
  • Position Type: Management

JOB SUMMARY

We are seeking a dedicated professional to become part of our team at EightSix Network. In the role of Guest Services Manager, you will be responsible for overseeing all operational aspects of the property to guarantee exceptional levels of hospitality and service. Your duties will include acting as the representative for management in guest-related matters, managing guest flow in common areas, and addressing service-related concerns.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or equivalent with a minimum of 2 years in guest services
  • OR
  • Associate degree in Hospitality Management, Business Administration, or a related field

CORE WORK ACTIVITIES

Leading Guest Services Teams

  • Inspire and motivate team members
  • Oversee daily operations
  • Foster trust and collaboration among staff

Achieving Guest Services and Front Desk Objectives

  • Establish specific goals and strategies
  • Address complaints and resolve issues
  • Maintain effective relationships with all departments

Implementing Initiatives and Policies

  • Execute customer recognition initiatives
  • Ensure equitable enforcement of company policies
  • Manage payroll processes

Conducting Human Resource Functions

  • Identify training needs of team members
  • Provide support and direction
  • Engage in employee performance management procedures

Additional Responsibilities

  • Offer guidance and assistance to team members
  • Analyze data to address challenges
  • Maintain a strong presence in public areas

If you are enthusiastic about delivering outstanding customer service and possess a background in hospitality, we encourage you to consider joining EightSix Network, where we prioritize guest satisfaction and employee welfare.

Requirements:

  • Work Permit