Operations Manager
1 month ago
Are you a dynamic professional who enjoys working with others and solving problems? If so, consider joining ServiceOntario's Vital Events Registry Services Branch as an Operations Manager.
About the opportunity:
As the Operations Manager, you will provide strategic guidance in a customer-centric environment while managing a diverse portfolio aimed at achieving operational and performance excellence. You will oversee the delivery of program and business administration, integrity, modernization, and customer-centric information services, including production, customer service, data integrity, and data stewardship.
Please note:
The Operations Manager needs to be physically present at the office.
We may use the outcome of this competition to fill future manager positions within the division.
About ServiceOntario: ServiceOntario is like the government's front door. It helps people and businesses in Ontario easily access the services they need, whenever and wherever they want them.
Our vision: We aim to provide simpler, faster, better services for the people and businesses of Ontario. We also strive to drive meaningful change across the enterprise that improves outcomes and protects critical services.
Our values:
Lead with integrity
Achieve excellence
Be bravely creative
Connect collaboratively
Build a positive community
About the Vital Events Registry Services Branch: This branch, also known as the Office of the Registrar General, is responsible for registering important life events like births, deaths, marriages, name changes, and adoptions in Ontario. It also issues certificates for these events and keeps track of vital statistics for Ontario.
Leadership in the Ontario Public Service:
A leadership career in the Ontario Public Service offers meaningful opportunities to drive impactful projects, collaborate with diverse teams, and shape policies, programs and services that positively influence the lives of millions of Ontarians, all within a supportive and inclusive work environment. Our managers enjoy comprehensive benefit plans, a robust pension program, and challenging and rewarding work that will keep you motivated and fulfilled.
Join us and make a difference in the lives of Ontarians through dedicated public service and leadership excellenceOPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:The OPS is an innovative, responsive and accountable public service that works hard to be diverse, anti-racist, inclusive, merit-based, and equitable. Diversifying leadership is a top priority for the OPS. Our goal is to achieve parity with the Ontario labour force by 2025 for the most under-represented groups (Indigenous, racialized and persons with disabilities) on our leadership teams.
The OPS invites all interested individuals to apply. As an organization that promotes equity and diversity, the OPS encourages applications from Indigenous, Black, racialized individuals, and persons with disabilities.
The OPS is an accessible employer and we offer accommodation in all aspects of employment, including the recruitment process.
Visit the OPS Anti-Racism Policy, the OPS Diversity and Inclusion Blueprint, and the Multi-Year Accessibility Plan to learn more about the OPS commitment to advancing racial equity, accessibility, diversity and inclusion in the public service.
What can I expect to do in this role?Create the Work Environment
In the Ontario Public Service, we hold our leaders to the highest standards, expecting them to embody authenticity, accountability, and courage in every action and decision. It will be your responsibility to create a work environment and team culture that ignites innovation, nurtures collaboration and champions inclusivity by creating a diverse, anti-racist and accessible workplace that is free from discrimination and harassment. By aligning your choices with these values, you will create a vibrant work environment where every individual can thrive.
Deliver on Business Goals and Priorities
Your leadership will be crucial in guiding the team towards the achievement its business goals. It will be your responsibility to inspire and motivate your team to deliver their best performance and align the team's daily actions with the strategic vision of the ministry. You will contribute to the achievement of team goals by:
Maximizing employee engagement: Help your team feel involved and valued by providing constructive, evidence-based feedback.
Developing administrative systems: Create and improve systems and procedures to make the customer experience better.
Building stakeholder relationships: Work well with different groups to advise on rules, promote compliance, develop communications and training, and propose solutions to problems.
Enhancing program efficiency: Monitor and evaluate how well the office is doing and suggest improvements.
Supporting cross-sector collaboration: Be flexible to support and learn from other sectors as needed.
Ensuring facility security: Keep the facility safe and secure and ensure all records are stored effectively.How do I qualify?Leadership and management skills
• Proven experience in inspiring, engaging, motivating, developing, and mentoring professional staff on high-profile initiatives.
• Demonstrated ability to incorporate values of inclusion and diversity across all elements of your management style.
• In-depth understanding of human resources theories and practices to lead talent management and succession planning activities and uphold performance standards.
• Experience in managing frontline operations and customer-focused environments.
Issues management and analytical skills
• Demonstrated skills in developing options for resolving customer service issues and addressing complex and often contentious social policy issues.
• Experience in managing issues related to all functions of the unit, including liaising with ministry staff and experts to resolve program, policy, and operational issues.
• Demonstrated skills in monitoring performance metrics to assess production and data integrity, and evaluating unit performance, efficiency, and effectiveness to ensure adherence to standards for consistent service and organizational excellence.
• Expertise in providing in-depth research and direction on the development of new processes within IT systems for new products to ensure efficient and accurate delivery.
Relationship management and communication skills
• Proven oral communication and interpersonal skills to interact effectively with senior management, executives, external clients, partners, and stakeholders, and to manage relationships with them.
• Well-developed written communication skills to prepare reports, correspondence, briefing materials, presentations, and business cases.
• Excellent presentation skills to deliver effective briefings and training.
Project management and other related skills
• Knowledge of policy development and the decision-making processes within a political context.
• Ability to interpret and apply legislation relevant to the unit's operations.
• Demonstrated experience in financial analysis, budgeting, and knowledge of controllership and procurement practices and practices to effectively manage, control, and provide oversight to branch projects and unit budgets.
• Expertise in project management methodologies to successfully manage the delivery of program plans, initiatives, and goals.
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