Hospitality Services Manager

3 weeks ago


Thunder Bay, Ontario, Canada EightSix Network Full time

Join the Team at EightSix Network

Position Overview

  • Job Category: Rooms & Guest Services Operations
  • Schedule: Full-Time
  • Position Type: Management

JOB SUMMARY

We are seeking a dedicated professional to enhance our team at EightSix Network. As the Guest Services Manager, you will be responsible for overseeing all operational aspects of the property to guarantee exceptional hospitality and service standards. Your role will involve representing management in guest interactions, managing the flow of guests in communal areas, and addressing service-related concerns.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or equivalent with a minimum of 2 years in guest services
  • OR
  • Associate degree in Hospitality Management, Business Administration, or a related field

CORE WORK ACTIVITIES

Leading Guest Services Teams

  • Inspire and motivate team members
  • Oversee daily operations
  • Foster trust and collaboration among staff

Achieving Guest Services and Front Desk Objectives

  • Establish specific targets and action plans
  • Address guest complaints and resolve issues
  • Maintain effective relationships with all departments

Executing Projects and Policies

  • Launch customer recognition initiatives
  • Ensure equitable enforcement of company policies
  • Oversee payroll processes

Conducting Human Resource Activities

  • Identify training needs for team members
  • Provide support and direction
  • Engage in employee performance management

Additional Responsibilities

  • Offer assistance and resources to team members
  • Analyze data to resolve challenges
  • Maintain a visible presence in public areas

If you are committed to delivering outstanding customer service and possess a background in hospitality, we invite you to consider this opportunity. Join EightSix Network and contribute to a team that values guest satisfaction and employee welfare.

Requirements:

  • Work Permit


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