Customer Support Specialist

2 months ago

Toronto, Ontario, Canada Mister Safety Shoes Full time
Salary:

Position: Customer Support Specialist

Reporting to: Customer Support Manager

Department: Customer Success

Location: Hybrid with the ability to travel to: Head Office-2300 Finch Ave W North York and our Distribution Centre-6940 Edwards Blvd Mississauga

Are you looking to join one of Canada's Greatest Places to Work and be a part of making it even better?

Mister Safety Shoes' Customer Success Department is looking for an exceptional Customer Support Specialist to join our team.

At Mister Safety Shoes we are always seeking great people to continually grow our company and strengthen our culture. We believe that great people drive our business. We are looking for open-minded, responsive, caring individuals like yourself who are excited about working in a

fast-paced, goal driven environment.

What people say about you:

As a Customer Success Specialist, you are a partner to the business. You are passionate about building relationships and helping others succeed. You are meticulous and detail oriented. You get excited about growing and retaining your client's business relationship with MSS. You are a team player who is willing to roll up your sleeves and get into the thick of it to get things done.

What's in it for me?

On opportunity to a department with a focus on helping clients keep their Canadian employees safe; by implementing, maintaining, and growing a stress-free safety footwear program to their employee benefits offerings.

A day in the life:

  • Using company related platforms, you will be processing all online orders within the Service Level Agreement (SLA) and coordinating bulk orders
  • With superior customer service, you will be responding to MSS customers (Corporate, Retail & Internal)) via email, phone, and online chat with timely and accurate information
  • You are the first point of contact for all incoming customer service-related inquiries, leads through marketing initiatives, and retail and web leads
  • You will be required to handle any returns and exchanges in a professional and courteous manner, as well as following the proper procedures in processing & handling the damaged/defectives goods returned to MSS
  • You are responsible for updates to corporate requests and special instruction updates
  • Retail lead tracking and communication will also be a part of your daily tasks
  • You will be required to stay current on the full line of MSS products, services and all internal policies and procedures to ensure the highest level of service is met
  • Your success in this role will be measured by a scorecard, and meeting or exceeding established KPI's

What you bring:

  • Availability between 8am to 6pm (daily hours to be set) one 4-hour weekend shift per month is required, as well participation in a regular schedule supporting our online chat system
  • You must be able to travel to Head Office or the Distribution Centre monthly to complete in person tasks, training or meetings
  • Demonstration of the ability to self-motivate while working well under pressure, handling multiple tasks, and performing duties with a sense of urgency & a high level of attention to details
  • Follows all safety standards and ensures that all company policies are being followed
  • Able to build and sustain collaborative relationships & assist in creating a positive working environment
  • Integrity, professionalism and excellent communication and interpersonal skills that are required to handle both internal and external communications with tact and diplomacy
  • A proficiency in Outlook, Office Suite, proficient in Microsoft Excel.

What we offer:

  • Competitive Wage: We offer a competitive wage to ensure you are rewarded for your contributions.
  • Bonuses: Your productivity is crucial to our success, so we provide bonus opportunities tied to productivity, offering you the chance to earn more as you excel in your role.
  • Comprehensive Benefits: We offer fully paid benefits after 90 days of employment with us, this includes access to Health Benefits and Employee Assistance Program.

Is this the career step you've been seeking?

Tell us why you are awesome by submitting your resume and let's chat about it

Mister Safety Shoes has been named a Great Place to Work. We are proud to be a 2024 Best WorkplacesTM in Canada and #86 in Best WorkplacesTM in Canada for companies with under 1000 people for 2024.

We are an equal opportunity employer and positively encourage applications from suitably qualified and eligible candidates. If required, please include accommodation requirements with your submission.

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