Administrative Support Specialist

3 weeks ago

Toronto, Ontario, Canada Home and Community Care Support Services Full time

Job Overview

Are you someone who excels in organization, possesses a keen eye for detail, and can maintain accuracy in a dynamic environment filled with interruptions? If you are looking for a fulfilling career that prioritizes the well-being of others, you have found the right opportunity.

As a Team Assistant, your role will involve providing essential support to the designated team in their daily operations, ensuring that patients receive timely and effective customer service.

Leveraging your experience in healthcare administrative support, you will have the chance to contribute significantly to delivering connected, accessible, and patient-centered care. You will be part of a collaborative team comprising over 9,000 regulated healthcare professionals and other specialists.

As a valued member of our team, your mission will be to assist our patients in achieving better health at home, while you enjoy our support for professional development, personal wellness, and a balanced work-life.

Key Responsibilities

  • Deliver administrative support services to Care Coordinators.
  • Manage new referrals and orders for services, supplies, and equipment.
  • Handle and assist in the management of confidential patient records.
  • Enter, update, and maintain a substantial volume of patient data in the electronic database.
  • Respond to a high volume of telephone inquiries from patients, families, and service providers, directing calls as necessary.
  • Provide backup support to other roles as needed.

Required Qualifications

  • Minimum of a Grade 12 diploma.
  • At least 2 years of relevant office experience.
  • Proficient keyboarding and data-entry skills.
  • Familiarity with database software, MS Word, Excel, and other applications in a Windows environment.
  • Strong organizational skills with the ability to work independently.
  • Advanced multitasking abilities, capable of meeting performance and service objectives.
  • Exceptional interpersonal skills, with the ability to work collaboratively and interact sensitively with patients from diverse backgrounds.
  • Excellent oral and written communication skills, including strong listening abilities.
  • Flexibility to work a schedule that includes days, evenings, and weekends to meet organizational needs.
  • Compliance with the mandatory COVID-19 vaccination policy is required.

Preferred Qualifications

  • A college diploma in health or social services, or business/office administration.
  • Familiarity with medical terminology and office administrative procedures.
  • Knowledge of services provided by Home and Community Care Support Services.
  • Ability to communicate in French or another second language.

What We Offer

We understand that wellness is supported by a balanced work-life. In an inclusive culture that fosters your passion for continuous learning, growth, and innovation, we provide:

  • Competitive compensation packages and benefits.
  • Valuable opportunities for professional development.
  • Membership in a comprehensive defined benefit pension plan.

About Us

We are Home and Community Care Support Services, dedicated to serving every individual in our community. We collaborate with patients, caregivers, primary care providers, hospitals, long-term care facilities, retirement homes, service providers, and health teams to deliver responsive, accessible, integrated, and patient-centered care.

If you are interested in contributing to excellence in care and service delivery, and seeking an unparalleled opportunity to lead, learn, partner, and connect, this is the place for you.

Commitment to Equity, Inclusion, Diversity, and Anti-Racism

Home and Community Care Support Services is committed to fostering a culture of equity, inclusion, diversity, and anti-racism. We strive to attract, engage, and develop a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified individuals. Accommodations for persons with disabilities during the recruitment process are available upon request.

We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.

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