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Technical Support Specialist

1 month ago


Victoria, British Columbia, Canada Orbit Installations inc. Full time

At Orbit Installations inc., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your duties will include consulting user guides, technical manuals, and other documents to research and implement solutions, as well as providing advice and training to users in response to identified difficulties.

Key responsibilities include:

  • Responding to user inquiries and providing technical support via phone, email, or in-person
  • Resolving technical issues with computer systems, software, and hardware
  • Collaborating with other technical support analysts to share knowledge and best practices
  • Providing training and guidance to users on the use of computer systems and software
  • Maintaining accurate records of user interactions and technical issues

Requirements:

  • Secondary (high) school graduation certificate
  • 7 months to less than 1 year of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

Work Term: Permanent

Work Language: English

Hours: 30 to 40 hours per week