Technical Support Specialist

2 weeks ago


Victoria, British Columbia, Canada MYRA Systems Corp. Full time

At MYRA Systems Corp., we are seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing top-notch technical support to our clients, ensuring that their IT infrastructure is running smoothly and efficiently.

About the Role

The estimated salary for this position is $60,000 - $80,000 per year, depending on experience. As a Technical Support Specialist, you will work closely with our clients to identify and resolve technical issues, provide training and guidance on IT best practices, and ensure that our clients' systems are up-to-date and secure.

Key Responsibilities
  • Provide Technical Support: Respond to client inquiries, diagnose and resolve technical issues, and provide timely and effective solutions.
  • Collaborate with Clients: Work closely with clients to understand their technical needs, provide training and guidance, and ensure that they are getting the most out of their IT systems.
  • Maintain IT Infrastructure: Ensure that our clients' systems are up-to-date, secure, and running smoothly, including configuring hardware and software, troubleshooting issues, and implementing new technologies.
Requirements
  • Cisco Certified Network Associate (CCNA) Certification: Must have a CCNA certification or equivalent experience.
  • Strong Communication Skills: Excellent written and verbal communication skills, with the ability to communicate complex technical information to non-technical stakeholders.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
What We Offer
  • Competitive Salary: The estimated salary for this position is $60,000 - $80,000 per year, depending on experience.
  • Opportunities for Growth: Opportunities for professional growth and development, including training and education programs.
  • Benefits Package: Comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) matching program.


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