Technical Support Specialist
4 weeks ago
Blackman Support Services Ltd. is seeking a skilled Technical Support Specialist to join our team.
Job DescriptionThis permanent position requires a minimum of 5 years' experience in technical support and excellent problem-solving skills.
- We are looking for someone who can respond to users experiencing difficulties with computer systems, consult user guides, and provide advice and training to users.
- The successful candidate will also participate in the redesign of applications and other software, supervise other technical support workers, and set up equipment for employee use.
- Technical Support: Respond to user inquiries, troubleshoot issues, and implement solutions.
- Problem-Solving: Research and resolve complex technical problems, including those related to networking software, hardware, and security.
- Equipment Setup: Set up computer systems, network devices, and other equipment for employee use.
- Software Development: Participate in the design and development of new software applications.
- Education: No degree, certificate, or diploma required.
- Experience: Minimum of 5 years' experience in technical support.
- Skills: Excellent problem-solving skills, ability to multitask, analytical thinking, and excellent communication skills.
- Salary: Estimated salary: $60,000 - $80,000 per year, depending on location and experience.
- Health Benefits: Comprehensive dental and healthcare plan.
- Financial Benefits: Bonus opportunities available.
- Other Benefits: Other benefits may be available.
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